Role in The Valet

Emaar Properties PJSC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a dynamic team at a leading real estate development company where your role as a Valet Parking Attendant will be crucial in delivering exceptional customer service. This position offers the opportunity to engage with customers, manage valet operations, and ensure a seamless experience for guests. With a focus on quality and professionalism, you will play a key role in maintaining high standards of service. If you are passionate about customer satisfaction and have the required driving skills, this is the perfect chance to contribute to a fast-paced and rewarding environment.

Qualifications

• Minimum 2 years of experience in customer service or valet operations.
• UAE Driving License No. 3 is mandatory.

Responsibilities

• Allocate valet parking attendants for shifts and locations.
• Communicate customer concerns and assist in resolving issues.
• Maintain daily logs for incidents and complaints.

Skills

Customer Service

Driving Skills

Communication

Problem Solving

Education

High School Certificate/Diploma

Job description

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.

The Valet LLC was established in 2009 with the sole purpose of providing quality valet services. We are driven by our passion to deliver services which are highly professional, personalized, and reliable. Our prime focus is to build long-term relationships with our clients by providing them with first-rate valet solutions.

ABOUT THE FUNCTION

The Shift Operations function is responsible for the allocation of valet parking attendants for assigned shifts & locations, supporting day-to-day operations of the designated location. This includes completion of all checklists and updating daily summary reports to ensure the delivery of the highest level of Customer Service.

WHAT YOU WILL NEED TO SUCCEED

• Minimum 02 years of experience.
• UAE Driving License No. 3 mandatory.
• Able to drive automatic and manual vehicles.
• High School Certificate/Diploma.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Provide information about the location, events in progress, incidents, accidents & take suitable action/precaution if necessary.
• Communicate customer concerns and complaints and help resolve issues.
• Support in responding to discrepancies involving parking attendants and guests.
• Assist and make recommendations for the improvement in the Operations.
• Support in inspecting and maintaining all parking operations equipment.
• Support in monitoring and participating in daily briefing and maintenance checks.
• Support in maintaining daily logs for significant incidents, comments, or complaints.
• Perform station controlling function if required.
• Ensure the valet team workplace is clean and tidy.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and value the trust they place in us.

Ownership Mindset

No detail is too small, no challenge is too big. We drive efficiency and effectiveness into every corner of our business.

Fast Paced

Speed is everything in business. We evolve and adapt quickly to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes and warriors. We are a team that dreams big and acts quickly, with high energy and positivity.

The Customer Service Representative function is responsible for assisting customers in multiple capacities according to the requirements of the assigned property/location.