Role In General Housekeeping VAJ

Emaar; Dubai; On-site; AED 28,000 - 45,000; Full time

Job summary

Emaar Hospitality Group is seeking a Housekeeping Ambassador to maintain cleanliness standards in a luxury hotel environment in Dubai. You will ensure orderly rooms and public areas while delivering a flawless guest experience from welcome to farewell.

Requirements include at least 1 year in a similar role, a high school diploma, and strong English proficiency. The role emphasizes guest satisfaction, timeliness, and proactive communication to uphold brand standards.

Qualifications

• Experience in a 5* hotel.
• Minimum 1 year in the same role.
• Proficient in English.
• High school diploma or higher secondary.

Responsibilities

• Conduct all operational tasks in Housekeeping while maintaining service standards.
• Go the extra (s)mile to assist guests.
• Be timely in taking and delivering guest requests.
• Prevent complaints and ensure effective service recovery when needed.
• Proactively communicate with guests and team members to uphold guest satisfaction.

Skills

English proficiency

Education

High school diploma / higher secondary

Job description

Job Description:

Job Description

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.

About The Function

This function is to ensure exceptional Guest experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our products, by delighting them from welcome until farewell. The function is to maintain the established standards of cleanliness in rooms and public areas according to standards set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.

What You Will Need To Succeed

• Previous experience in similar and/or related fields in a 5* Hotel.
• At least 1-year experience at same level.
• Proficient in English Language
• Minimum qualification required is High school diploma/higher secondary
• Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Timeliness in order taking and delivery of requests to guests.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

What We Believe In

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Responsibilities

• Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Timeliness in order taking and delivery of requests to guests.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Qualifications

• Previous experience in similar and/or related fields in a 5* Hotel.
• At least 1-year experience at same level.
• Proficient in English Language
• Minimum qualification required is High school diploma/higher secondary

Requirements