Role in Front Office Department | Lobby Hostess

Address Hotels + Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a Front Office Lobby Hostess to enhance guest experiences. In this role, you will ensure every guest feels welcomed and valued from the moment they arrive until they leave. Your genuine service personality and ability to adapt to various situations will be key in creating memorable stays. Join a dynamic team that prides itself on delivering exceptional service and fostering a culture of excellence. If you are passionate about hospitality and dedicated to putting customers first, this is the perfect opportunity for you to shine in a vibrant environment.

Qualifications

• Minimum 2 years’ experience in a 5-star hospitality industry.
• High school diploma required; college degree preferred.

Responsibilities

• Ensure exceptional guest experience from check-in to check-out.
• Handle complaints and coordinate with other hotel departments.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Adaptability

Education

High School Diploma

College Degree in Hotel Management

Job description

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE ROLE

Function: Front Office

Department: Front Office

Role: Front Office Lobby Hostess

ABOUT THE FUNCTION

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Minimum 2 years’ experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Conduct all operational and administrative tasks in Front Office Residences while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent and handle complaints and ensure adequate service recovery where needed.
• Coordinate accordingly with other Hotel Departments and Guests to accommodate requests.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.