Rider Management Strategy Manager

Keeta; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in the logistics sector is seeking a specialist in rider management. This role involves designing rider engagement strategies, leading training programs, and ensuring compliance with local regulations. The ideal candidate will have extensive experience in operations within the gig economy and demonstrate strong analytical capabilities and program design skills.

Qualifications

• 5+ years of experience in operations, strategy, or compliance.
• Familiarity with local labor laws.
• Strong program design skills, especially around workforce segmentation.

Responsibilities

• Designing and executing rider tiering systems and benefits schemes.
• Developing and leading training programs to upskill riders.
• Collaborating with cross-functional teams.

Skills

Data analysis

Project management

Program design

Cross-functional collaboration

Job description

1. Designing and executing rider tiering systems and benefits schemes that encourage long-term engagement and operational excellence.设计并执行骑手分层机制和福利体系，激励骑手提升表现、保持长期合作。

2. Developing and leading training programs to upskill riders, improving their performance and service quality.开发并主导培训项目，提升骑手服务能力和运营水平。

3. Collaborating with cross-functional teams to align rider management with customer experience goals.跨部门合作，确保骑手管理策略与用户体验目标一致。

4. Establishing compliance frameworks to ensure all riders meet local labor regulations and platform safety standards.建立合规体系，确保所有骑手符合本地劳动法规与平台安全标准。

5. Managing and improving rider vetting and audit teams, including setting standards and using data to identify risks or irregularities.管理和提升审核团队表现，制定标准并通过数据分析识别风险和异常。

6. Using data-driven insights to continually optimize the rider journey, from onboarding to daily operations.运用数据洞察持续优化骑手从注册到日常运营的全流程。

7. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance best practices.与法务及政策团队合作，应对不断变化的法规，持续提升合规管理水平。

1. 5+ years of experience in operations, strategy, or compliance—ideally in the gig economy, logistics, or mobility sectors.5年以上运营、战略或合规相关经验，零工经济、物流、即时配送等行业背景优先。

2. Familiarity with local labor laws and experience working with or managing compliance efforts.熟悉本地劳动法，具备合规管理或执行经验。

3. Strong program design skills—especially around workforce segmentation, benefits, and training.出色的项目设计能力，尤其是在人员分层、福利体系和培训方面。

4. Prior experience in rider management strategy is strongly preferred.有骑手管理策略经验者优先。

5. Excellent data analysis and project management skills.具备优秀的数据分析和项目管理能力。

6. A proactive mindset and the ability to thrive in a cross-functional environment.主动性强，擅长在跨部门环境中开展工作。

7. Fluent English is required. 精通英语。