Rider Experience Director, Middle East — Scale & Impact

deliveroo; Dubai; On-site; AED 550,000 - 750,000; Full time

Job summary

Deliveroo is seeking a senior leader to head Rider Experience across the Middle East. You will build world-class frameworks, manage a large rider-focused team, and partner with Ops, Product, and Tech to deliver scalable solutions for riders, restaurants, and customers.

The role reports to the Director of Operations, Middle East, and emphasizes high ownership, analytics, and stakeholder engagement in a fast-growing marketplace.

Qualifications

• A high standard of university-level education.
• 8+ years of experience in program management, consulting, banking, engineering, or a high-growth start-up.
• Excellent problem-solving skills.

Responsibilities

• Manage a large multi-functional team across rider experience.
• Build scalable processes, tools, and change methodologies.
• Track key metrics and identify root causes to improve network health.
• Collaborate with Ops, Product, and Tech to align with budget.

Job description

Deliveroo is seeking a senior leader to head Rider Experience across the Middle East. You will build world-class frameworks, manage a large rider-focused team, and partner with Ops, Product, and Tech to deliver scalable solutions for riders, restaurants, and customers.

The role reports to the Director of Operations, Middle East, and emphasizes high ownership, analytics, and stakeholder engagement in a fast-growing marketplace.