Retention Specialist ( Banking experience )

United Elite Company; Al Ain; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Retention Specialist to enhance customer satisfaction and loyalty. This role involves engaging with customers through calls, addressing their complaints, and offering tailored solutions to retain them. The ideal candidate will possess strong verbal and written communication skills, be adept at persuasive techniques, and have a knack for creative problem-solving. Join a dynamic team focused on understanding customer needs and driving business improvements through valuable insights. If you are passionate about customer service and have a proven track record in retention strategies, this opportunity is perfect for you.

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in upselling or cross-selling products/services is required.

Responsibilities

• Engage with customers to understand their issues and reasons for leaving.
• Address customer complaints and offer solutions to retain them.
• Document interactions to track success rates and inform strategies.

Skills

Verbal Communication

Written Communication

Persuasive Techniques

Negotiation Skills

Creative Thinking

Customer Retention Strategies

Tools

Laptop

Internet Connection

Job description

1. Engage with customers through calls to understand their issues or reasons for wanting to leave.
2. Address customer complaints, resolve issues, and offer solutions (like discounts, offers, or service upgrades) to retain them.
3. Use persuasive communication to demonstrate the value of the product/service and convince customers to stay.
4. Gather customer insights to identify pain points and suggest business improvements.
5. Offer additional products or services that add value to the customer experience.
6. Document interactions and outcomes to track success rates and inform future strategies.
7. Banking experience.
8. Must have a laptop and strong internet connection.
9. Strong verbal and written communication skills.
10. Ability to use persuasive techniques to retain customers and promote services.
11. Creative thinking in addressing customer complaints and offering tailored solutions.
12. Experience in upselling or cross-selling products/services.
13. Strong negotiation skills to retain customers through compelling offers.