RETENTION AGENTS (MALAY) [DUBAI]

The Talent Hunter; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment company in Dubai is looking for a Malaysian Retention Agent to maintain and strengthen relationships with Malaysian clients. The role includes ensuring high customer satisfaction and supporting retention efforts. Candidates should have at least 1 year of experience in a similar role and excellent communication skills in English and Malay. Full relocation support is provided.

Benefits

Competitive salary and benefits

Full relocation support

Dynamic work environment

Supportive team culture

Qualifications

• Minimum 1 year of experience in a retention role.
• Prior experience working with Malaysian clients or in the Malaysian market.

Responsibilities

• Maintain and strengthen relationships with Malaysian clients.
• Ensure high levels of customer satisfaction.
• Support customer retention efforts.

Skills

Excellent communication skills in English and Malay

Interpersonal skills

Problem-solving skills

Negotiation skills

Ability to work independently

Ability to work as part of a team

Tools

CRM systems

MS Office

Job description

Overview

Job Title: Malaysian Retention Agent
Location: Dubai
Experience: Minimum 1 Year in Same Role

Job Description: We are seeking a dedicated Malaysian Retention Agent to join our team in Dubai. The successful candidate will be responsible for maintaining and strengthening relationships with Malaysian clients, ensuring high levels of satisfaction, and supporting customer retention efforts. Full relocation assistance will be provided.

Requirements:

• Minimum 1 year of experience in a retention role.
• Excellent communication skills in English and Malay.
• Prior experience working with Malaysian clients or in the Malaysian market.
• Strong interpersonal, problem-solving, and negotiation skills.
• Ability to work independently and as part of a team.
• Knowledge of CRM systems and MS Office.

Note: Full relocation package offered. Only candidates who pass the first screening will be contacted.

We offer:

• Competitive salary and benefits.
• Full relocation support.
• Dynamic and growth-oriented work environment.
• Supportive team culture.