RETENTION AGENTS (JP) [DUBAI]

The Talent Hunter; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in Dubai is seeking a Japanese Retention Specialist to strengthen relationships with Japanese clients and ensure high satisfaction levels. Responsibilities include analyzing data and implementing retention strategies. Candidates should have at least 1 year of related experience and skills in communication in Japanese and English. This position offers competitive salary and full relocation support.

Benefits

Competitive salary and benefits

Full relocation support

Dynamic work environment

Supportive team culture

Qualifications

• Minimum 1 year of experience in a similar retention role.
• Prior experience working with Japanese clients or in the Japanese market.
• Ability to work independently and within a team.

Responsibilities

• Maintain and strengthen customer relationships with Japanese clients.
• Analyze customer data and address concerns.
• Implement effective retention strategies.

Skills

Communication skills in English

Communication skills in Japanese

Interpersonal skills

Problem-solving skills

Negotiation skills

Tools

CRM systems

MS Office

Job description

Overview

Job Title: Japanese Retention Specialist

Location: Dubai

Experience: Minimum 1 Year in Same Role

Job Description

We are seeking a dedicated Japanese Retention Specialist to join our team in Dubai. The successful candidate will be responsible for maintaining and strengthening customer relationships with Japanese clients, ensuring high levels of satisfaction, and minimizing churn. You will analyze customer data, address concerns, and implement effective retention strategies to support business growth. Full relocation assistance will be provided.

Requirements

• Minimum 1 year of experience in a similar retention role.
• Excellent communication skills in English and Japanese.
• Prior experience working with Japanese clients or in the Japanese market.
• Strong interpersonal, problem-solving, and negotiation skills.
• Ability to work independently and within a team.
• Knowledge of CRM systems and MS Office.

Note: Full relocation package offered. Only candidates who pass the first screening will be contacted.

We offer

• Competitive salary and benefits.
• Exciting opportunity with full relocation support.
• Dynamic and growth-oriented work environment.
• Supportive team culture.

Interested candidates are encouraged to submit their CV for consideration.