RETENTION AGENTS (INDIAN) [DUBAI]

The Talent Hunter; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in Dubai seeks an Indian Retention Specialist to enhance customer relationships and implement retention strategies. The role requires at least 1 year of relevant experience and excellent English communication skills, with knowledge of Hindi advantageous. The company offers a competitive salary and a supportive team culture, focusing on dynamic work environment and growth opportunities.

Benefits

Competitive salary

Dynamic work environment

Growth opportunities

Supportive team culture

Qualifications

• Minimum 1 year of experience in the same job role.
• Excellent communication skills in English; knowledge of Hindi or other Indian languages is a plus.
• Prior experience working with Indian clients or in the Indian market.

Responsibilities

• Maintain and enhance customer relationships to ensure satisfaction and reduce churn.
• Analyze customer data, address concerns, and implement retention strategies to achieve business goals.

Skills

English communication

Interpersonal skills

Problem-solving

Tools

CRM software

MS Office

Job description

Overview

Job Title: Indian Retention Specialist

Location: Dubai

Experience: Minimum 1 Year in Same Role

Responsibilities

• Maintain and enhance customer relationships to ensure satisfaction and reduce churn.
• Analyze customer data, address concerns, and implement retention strategies to achieve business goals.

Requirements

• Minimum 1 year of experience in the same job role.
• Excellent communication skills in English; knowledge of Hindi or other Indian languages is a plus.
• Prior experience working with Indian clients or in the Indian market.
• Strong problem-solving and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of CRM software and MS Office.

Note: Only candidates who pass the first screening will be contacted.

We offer

• Competitive salary and benefits package.
• Dynamic work environment with growth opportunities.
• Supportive team culture.