Retail Store Supervisor - Telecom Operations

Sharaf DG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in telecommunications is seeking a Retail Store Supervisor in Dubai to manage daily operations and team performance for Etisalat products. The ideal candidate will have strong leadership and customer service skills, with a deep understanding of telecom offerings. This full-time role comes with a competitive salary and growth opportunities.

Benefits

Leadership opportunity in telecom retail

Ongoing training and career development

Competitive salary plus incentives

Qualifications

• 3-5 years of telecom or retail sales experience with team leadership.
• Strong knowledge of telecom plans and services in the UAE.
• Immediate availability to join on or before 20th September 2024.

Responsibilities

• Oversee daily store operations and manage workflows of sales/service teams.
• Achieve sales KPIs and drive upsell opportunities.
• Train and coach team members for performance improvement.

Skills

Leadership

Customer Service

Telecom Knowledge

Problem Solving

Education

Graduate degree

Job description

Retail Store Supervisor - Telecom Operations

Job Title
Retail Store Supervisor - Telecom Operations
Job Description
Retail Store Supervisor - Telecom Operations

Job Overview
Sharaf DG is hiring a Retail Store Supervisor to manage daily telecom sales operations and team performance for Etisalat products and services. Based in Dubai, this role requires strong leadership, customer service excellence, and a deep understanding of telecom offerings for businesses, government entities, and Emirati customers.

Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Management
Gender: Any
Job Type: Full-time

Job Overview
As a Retail Store Supervisor, you will lead a team of Customer Service Representatives (CSRs) and Direct Marketers (DMs), ensuring smooth store operations, team productivity, and compliance with telecom regulations. You will be responsible for achieving sales KPIs, driving upsell opportunities, managing audits, and maintaining high service standards. This role is ideal for professionals with telecom or retail experience looking to take on a leadership role.

Key Responsibilities

* Oversee daily store operations and manage the workflow of sales and service teams
* Promote and sell Etisalat business, institutional, and consumer telecom plans
* Provide accurate product information to customers and guide them through the selection process
* Identify upselling and cross-selling opportunities to increase revenue
* Ensure prompt and professional handling of customer issues and service inquiries
* Meet KPIs for service quality, resolution time, and customer satisfaction
* Supervise staff performance and ensure operational targets are achieved
* Coordinate internal mystery shopping initiatives to improve customer interactions
* Collaborate with internal and external auditors; ensure TRA compliance
* Handle daily/weekly/monthly reports and maintain audit readiness
* Train and coach team members for performance improvement and policy compliance
* Enforce safety practices and standard operating procedures within the store
* Set individual and team targets and assess progress regularly

Job Requirements

* Graduate degree in any discipline
* 3 5 years of experience in telecom or retail sales, with team leadership responsibilities
* Must be under 35 years of age
* Strong knowledge of telecom plans and services, particularly in the UAE
* Excellent communication, leadership, and problem-solving skills
* Familiarity with compliance and audit procedures within a retail or telecom environment
* Proficiency in reporting, asset management, and store performance tracking
* Immediate availability to join on or before 20th September 2024

What We Offer

* Leadership opportunity in a fast-paced telecom retail environment
* Competitive salary of 6800 AED (gross + allowance) plus incentives
* Incentive structure based on team performance and sales KPIs
* Ongoing training, career development, and internal advancement opportunities
* Collaborative culture with a focus on innovation, compliance, and customer satisfaction

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