Retail Sales Representative | Retail | Al Futtaim Watches & Jewelry | UAE

Al-Futtaim; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic retail team where you will be the face of an established industry player in the watch sector. As a Retail Sales Representative, you will engage with customers, ensuring they receive a five-star experience from the moment they enter the store. Your role will involve maintaining store standards, providing product knowledge, and assisting in daily operations. This position offers an exciting opportunity to grow within a company that values respect, integrity, collaboration, and excellence. If you have a friendly personality and a passion for customer service, this role could be the perfect fit for you.

Qualifications

• 4-5 years’ experience in the watch industry is preferred.
• Proven ability to achieve sales goals and maintain high standards.

Responsibilities

• Maintain store cleanliness and provide high-level customer service.
• Assist Store Manager with daily operations and train new staff.

Skills

Verbal Communication

Customer Service

Stock Replenishment

Positive Attitude

Education

High School Diploma

Bachelor’s Degree

Job description

Job Requisition ID: 168941

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role:

The Retail Sales Representative is responsible for sales generation, delivering a positive customer experience, and performing operational duties as assigned by the store management team (e.g., housekeeping, visual presentation standards).

What you will do:

Description of Accountability:

1. Maintain store standards and cleanliness to create a sparkling, organized environment. Provide high-level customer service, being knowledgeable about product categories and able to assist and advise customers professionally.
2. Create a positive first impression through energetic attitude and adherence to dress code. Assist the Store Manager with daily operations, including opening, closing, and security, and run the store in the manager's absence if required.
3. Greet customers immediately upon entry with a smile and sincere greeting. Train new staff on POS operation and handle customer issues at the POS to ensure smooth service.
4. Provide current and relevant product information. Ensure compliance with store procedures regarding pricing and ticketing to prevent losses.
5. Offer quality service in fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to increase sales.
6. Provide efficient cashier service, offer gift cards, maintain cash wrap cleanliness, and capture customer data.
7. Thank customers sincerely as they exit and invite them back.

Miscellaneous Responsibilities:

1. Participate in store meetings and related functions.
2. Maintain a positive attitude towards merchandise, brand, and company.
3. Participate in inventories.
4. Complete other duties as assigned by management.
5. Meet or exceed weekly sales goals.
6. Be punctual and adhere to the work schedule.
7. Work flexibly with peers and management to accomplish duties.
8. Follow company policies and procedures.
9. Perform housekeeping duties as required.

Required Skills:

• Friendly, engaging personality comfortable working with the public.
• Good verbal communication skills.
• Ability to stand for at least 8 hours.
• Confident, helpful, polite, and physically fit.
• Experience with stock replenishment.

Qualifications:

• High School diploma (Bachelor’s preferred).
• 4-5 years’ experience in the watch industry.
• Proven ability to achieve goals.
• Good personality and communication skills.
• Excellent relationship skills and accountability.

We’re committed to providing excellent service, and your contribution can help ensure a five-star candidate experience from application to onboarding. Please carefully review this job description and prepare a personalized CV that highlights your suitability. Our Talent Acquisition team considers both skills and alignment with our values of Respect, Integrity, Collaboration, and Excellence. We aim to respond to every application and support you throughout the process.