Retail Sales Executive

Emirates Integrated Telecommunications Company

Job Title: Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Key Accountabilities:

• Explain features/benefits to do comparative selling, service recommendations, and demonstrate products.
• Ensure workstation and store are tidy and clean, and relevant information is readily available with brochures/information leaflets properly stacked.
• Achievement of sales targets.
• Issue payment and receipts for sales & services, ensuring accuracy of transactions and data input.
• Maintain up-to-date knowledge of all products, propositions, and company communications to accurately meet the needs of customers.
• Ensure stock and cash assigned are without discrepancies.
• To ensure effective completion of customer and process-related tasks including:
  
  • Document verification
  • Complete sales transaction
  • Cx technical and service onboarding
  • Account changes, migration, upgrades, downgrades
  • Technical usage support in the form of how-to
  • Self-care registration
  • Self-serve assisted support
  • Pay bills, complete recharge
  • Resolve billing disputes or errors

Experience:

• Ideally retail experience or customer service role in the telecom industry.
• Good understanding of telecom and data products and services.

Qualifications:

• Minimum high school certificate for UAE Nationals and diploma for Expats.

Skills:

• Highly self-motivated and able to act on own abilities.
• Effective listening skills that deliver against customer needs.
• Passion and motivation for overachieving against KPIs without compromising customer service.
• Great at networking and building genuine and productive relationships.
• Interest in and awareness of technology mobility within the local area.
• Influencing and persuading.
• Delivery of results.
• Focusing on the customer.
• Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.