Retail Sales Executive

edara; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications company in Dubai seeks a customer service representative to deliver exceptional service, assist customers with queries, and achieve sales targets. The ideal candidate will have a strong understanding of telecom products and services, possess excellent communication skills, and be passionate about customer service.

Qualifications

• Ideally retail experience or customer service role in telecom
• Good understanding of telecom and data products and services

Responsibilities

• Explain features and benefits to assist customers.
• Achieve sales targets and process transactions accurately.
• Provide customer support for technical issues and account changes.

Skills

Computer literacy

Effective listening

Strong communication skills

Networking

Passion for KPIs

Collaboration

Education

High school certificate

Diploma for Expats

Job description

To deliver engaging and thoughtful service that delights all our customers, creating loyalty for our brand, that will ultimately drive the store’s commercial performance. Assist any customer with any query or need – end to end – to full completion of request.

Key Accountabilities

• Explain features / benefits to do comparative selling, service recommendations and demonstrate products.
• Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
• Achievement of sales targets.
• Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.
• Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
• Ensure stock and cash assigned to without any discrepancies.
• To ensure effective completion of customer and process related tasks including:
• Document verification
• Complete sales transaction
• Cx technical and service Onboarding
• Account changes, migration, upgrades, downgrades
• Technical “usage” support in the form of “how to”
• Self-care registration
• Self-serve assisted support.
• Pay bills, complete recharge.
• Resolve billing disputes or errors.

Experience:

• Ideally retail experience or customer service role in telecom industry.
• Good understanding of telecom and data products and services.

Qualifications:

• Minimum high school certificate for UAE Nationals and diploma for Expats.

Skills:

• Computer literacy (Word, Excel, Outlook)
• Highly self-motivated and able to act on own abilities.
• Effective listening skills that deliver against customer needs
• Passion and motivation for overachieving against KPIs without compromising customer service.
• Great at networking and building genuine and productive relationships.
• Interest in and awareness of technology mobility within local area
• Working collaboratively
• Influencing and persuading
• Delivery of results
• Focusing on the customer
• Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.