Retail Sales Executive

Al Ghurair Investment LLC; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic sales professional to drive retail vehicle sales and enhance customer experiences. In this role, you will facilitate the sale of new vehicles, ensuring a seamless transaction that meets customer expectations. You will manage enquiries through a dealer management system, support the line manager in maximizing profitability, and adhere to company and legal requirements. This position offers an exciting opportunity to work in a fast-paced environment where your skills in customer service and sales will shine. Join a team that values excellence and contributes to achieving company goals while delivering exceptional service to customers.

Qualifications

• 3-5 years of experience in car sales with exceptional customer service skills.
• Ability to understand and follow the sales process and key performance indicators.

Responsibilities

• Facilitate the sale of new vehicles and ensure a seamless customer transaction.
• Record and manage enquiries in the dealer management system with proactive follow-up.

Skills

Sales process

Customer service skills

Negotiating skills

Problem solving

Cultural awareness

Product knowledge

Education

Diploma in any discipline

Tools

Dealer management system

Job description

The achievement of targeted retail vehicle sales and profitability including finance and insurance accessories.

Customer Relationship

1. To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
2. Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
3. To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner.
4. Understanding of key performance indicators, given from the line manager.
5. Support the line manager to maximize the profitability of each sale.

Administration

1. Responsibly follow the documented sales process, complying to company and legal requirements.
2. Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
3. Support the line manager to maintain the sales operations to the desired standards in display and presentation.
4. Adhere to all HSSE standards.

Operational

1. Follow the direction of the line manager during the sales process.
2. Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
3. Follow the guidelines of vehicle registration, in line with each Emirate requirements.
4. Ability to represent and deliver professional customer experience at all times.

Process Improvement

1. Acurately, record each customer lead and enquiry.
2. Manage the dealer management system with timely follow up, with commentary.
3. Comply with security process, of all monies and vehicle assets.

Desired Candidate Profile

• Diploma in any discipline
• 1. Sales process 2. Customer facing. 3. Culturally aware. 4. Product knowledge.
• 1. Exceptional customer service skills, with 3-5 years of experience in car sales. 2. Negotiating skills, with finance and trade-in. 3. Problem solving and handling complex situations, 4. Hands-on work ethic.
• 1. Customer data capture. 2. Demonstrate, proactive follow up with customers. 3. Ability to understand and follow the sales process. 4. Understand objectives and key performance indicators. 5. Support direct line manager to reach company goals and objectives. 6. Collaborate with colleagues. 7. Customer service satisfaction measures. 8. Unit profit retention. 9. Incremental sales and profit retention.