Retail Sales Consultant

Travelex; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

A forward-thinking company seeks individuals who are passionate about delivering exceptional customer service. This role focuses on maximizing sales opportunities while ensuring compliance with company policies and legal requirements. You will engage with customers, utilize your retail experience, and contribute to team success. With flexibility in shifts and locations, this position offers a dynamic work environment where your skills in cash handling and customer interaction will shine. Join a team dedicated to building trust and credibility with customers for long-term success.

Qualifications

• Experience in retail or banking with a focus on cash handling.
• Strong customer service skills and numerical ability.

Responsibilities

• Deliver excellent customer service while maximizing sales opportunities.
• Adhere to company policies and procedures for compliance.

Skills

Retail experience

Cash handling

Customer service skills

Numerical ability

Product knowledge

Computer systems experience

Teamwork

Attention to detail

Flexibility

English language skills

Job description

Role purpose: To offer exceptional customer service whilst maximising all sales opportunities.

Accountabilities

1. Deliver excellent customer service
2. Follow the sales process to maximise sales
3. Understand features and benefits of all Travelex product lines
4. Use every opportunity to upsell and cross-sell
5. Recognise warning signs of questionable transactions and mitigate risks

Possible effects of the sale

1. Adhere to promotional marketing offers
2. Manage till stocks
3. Achieve individual KPIs/targets
4. Fully investigate overs and shorts (differences) and report
5. Adhere to company and location policies and procedures, including audit, risk, health & safety, security, and customer service requirements

Ensure compliance with legal and corporate requirements

Maintain high standards of housekeeping and presentation of stores

Contribute to the success of the team

Complete training within required timelines

Role-specific experience and skills

1. Retail, cash handling, and/or banking experience
2. Good customer service skills
3. Good numerical ability
4. Good knowledge of product, services, and procedures
5. Experience working with computer systems
6. Ability to work independently and in a team environment
7. Attention to detail in routine activities
8. Flexibility to work different shifts and locations as required
9. English language skills

General experience and personal qualities

1. Self-aware, open-minded, with high personal and professional integrity
2. Ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, and stakeholders
3. Proven performance delivery through increased sales and/or KPI achievement
4. Ability to analyse issues and solve problems
5. Drive customer focus to gain and retain high-quality customers for Travelex's long-term success