Retail Operations Supervisor – Middle East (F/M)

Retail Operations Supervisor – Middle East (F/M)

Le poste

Located in the heart of Place Vendome, the Maison Chaumet is a major actor in the luxury sector and represents the symbol of the Parisian jewelry excellence since its creation in 1780. Thanks to its exceptional knowledge passed from one generation to the other, Chaumet’s history is merged with the French History and that of the Empress Joséphine. Currently in transformation and anchored in modernity, Maison Chaumet is now part of a global repositioning context with strong growth in sales within the LVMH group.

Chaumet is looking for a Retail Operations Supervisor for its Middle East regional office. The candidate is responsible for ensuring the seamless and efficient operation of Chaumet's retail boutiques within the Middle East. This role involves implementing and coordinating retail operations processes and tools, managing facility and network projects, and supervising key administrative contracts. The ideal candidate will be detail-oriented, possess strong project management skills, and have a proven ability to work collaboratively with cross-functional teams.

Responsibilities:

Implementation and Coordination of Retail Stores Operations Processes and Tools:

• Implement and coordinate after-sales and quality processes between retail stores, local workshops, and headquarters to ensure customer satisfaction and service excellence.
• Oversee the rollout of new retail sales and operations manuals and features related to the POS (Point of Sale) system, ensuring proper training and adoption across the retail network.
• Develop and implement in-store client experience-focused tools and services to enhance customer engagement and drive sales.
• Manage staff grooming standards and ensure the availability and proper maintenance of necessary equipment for retail operations.
• Manage loss prevention and security protocols to minimize risks and protect company assets.

Facility and Network Projects Management:

• Manage stores' maintenance, renovations, and store opening projects for both the retail and wholesale network, ensuring projects are completed on time and within budget.
• Plan and execute temporary sales-focused events and projects, such as pop-up shops, high-jewelry events, and jewelry fairs, coordinating logistics and resources to maximize sales opportunities.

Supervision and Coordination of Key Administrative Contracts for Retail Network:

• Supervise and coordinate key administrative contracts for the retail network, including security, maintenance companies, cleaning staff, and insurance providers, ensuring compliance with contract terms and service level agreements.

Votre profil

• Bachelor’s degree in business administration, Retail Management, or a related field.
• Minimum of 5 years of experience in retail operations, project management, or a related field.
• Knowledge of retail management principles and practices.
• Proven ability to implement and manage operational processes and tools.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in Microsoft Office Suite and POS systems.
• Ability to work independently and as part of a team in a fast-paced environment.

LVMH recognizes and recruits all talents.