Retail Operations Manager

Location: Ajman HQ + Regional Travel Across UAE

Job Type: Full-time

Travel Requirement: Frequent (across retail outlets) – Driving License mandatory

About Us

We are a premium UAE homegrown luxury chocolate brand committed to offering exceptional B2C and B2B experiences across our retail footprint in the UAE. With our headquarters in Ajman, we are expanding our regional presence and looking for a dynamic retail leader to drive excellence across all our stores.

Role Overview

We are seeking a Regional Retail Operations Manager to oversee our network of retail stores across the UAE.

This role goes beyond the day-to-day supervision of a single store and requires multi-store management, frequent site visits, and strategic brand engagement in both sales and visual merchandising.

Key Responsibilities

• Lead and manage daily operations across all retail outlets in the region.
• Ensure consistent customer experience aligned with luxury brand standards.
• Oversee visual merchandising strategies and execution across stores.
• Identify new retail opportunities and expansion strategies in the UAE.
• Support brand building through in-store and off-site events, activations, and collaborations.
• Coach, motivate, and manage store teams, ensuring sales targets are consistently met.
• Regularly report on sales performance, stock levels, and store issues to senior management.
• Collaborate with HQ teams in Ajman at least once a week.
• Ensure compliance with company SOPs and UAE retail regulations.

Requirements

• Minimum 8–10 years of retail experience, ideally in premium/luxury FMCG (chocolates, cosmetics, fashion, etc.)
• Proven experience managing multiple retail locations.
• Strong background in visual merchandising.
• Ability to thrive in a target-driven and dynamic environment.
• Experience in brand event planning and execution is a strong advantage.
• Excellent communication and interpersonal skills.
• Strong analytical and leadership capabilities.
• UAE Driving License is mandatory.
• Arabic language proficiency is a plus.
• Willingness to travel regularly across UAE and be based from stores.

Benefits

• Competitive salary package and incentives
• UAE employment benefits (visa, insurance, annual flight)
• Professional development and performance-based growth
• Work with a premium, rapidly expanding brand