Retail Operations Manager

Nathan & Nathan; Ajman Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company is looking for a Retail Operations Manager in Ajman to manage daily operations and drive sales performance in the perfume industry. The ideal candidate should have 5-8 years of experience in retail operations, strong leadership skills, and a bachelor's degree in Business Administration. The role includes overseeing inventory, managing store teams, and ensuring compliance with brand standards. Competitive salary and benefits are offered.

Qualifications

• 5–8 years of experience in retail operations, ideally in the perfume or luxury retail sector.
• Proven track record of managing multi-store operations and teams.

Responsibilities

• Oversee daily operations across all perfume retail outlets.
• Lead and motivate store in-charges and sales associates.
• Monitor stock levels and replenish inventory.

Skills

Leadership and people management

Communication skills

Analytical skills

Proficient in retail POS systems

Education

Bachelor’s degree in Business Administration or related field

MBA preferred

Tools

Retail POS systems

Inventory software

MS Office Suite

Job description

We are currently seeking a Retail Operations Manager for one of our esteemed clients in the perfume industry, based in Ajman. The ideal candidate will be responsible for overseeing the day-to-day retail performance, ensuring operational excellence, maintaining high visual merchandising standards, driving sales performance, and delivering an exceptional customer experience.

Location-Ajman

Industry-Retail perfume/ fragrance industry

Experience-5+ years

Driving license-Mandatory

Key Responsibilities:

Stores Operations & KPI Management:

• Oversee daily operations across all perfume retail outlets/kiosks.
• Ensure stores comply with brand guidelines, SOPs, health & safety, and hygiene standards.
• Implement and monitor operational policies and procedures.
• Set and track sales targets, budgets, and performance metrics (e.g., footfall, conversion, average ticket size).
• Conduct regular performance reviews and implement action plans to achieve goals.
• Work closely with the sales team to maximize revenue.

Team Management & Training:

• Lead, coach, and motivate store in-charges and sales associates.
• Plan and execute training and development programs focused on product knowledge, service, and selling skills.
• Ensure consistent delivery of premium customer service in all stores.
• Implement CRM practices to build customer loyalty.
• Handle escalated customer complaints and feedback.

Inventory & Visual Merchandising:

• Monitor stock levels, replenishment, and shrinkage.
• Coordinate with warehouse and merchandising teams to ensure stock availability.
• Oversee inventory audits and cycle counts.
• Ensure stores reflect the brand image through immaculate visual merchandising and displays.
• Coordinate with the VM team for seasonal updates, launches, and brand activations.
• Support execution of retail marketing campaigns, events, and new product launches.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Retail Management, or related field (MBA preferred).
• 5–8 years of experience in retail operations, ideally in the perfume, beauty, or luxury retail sector.
• Proven track record of managing multi-store operations and teams.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong analytical, organizational, and problem-solving skills.
• Proficient in retail POS systems, inventory software, and MS Office Suite.