Retail Operations Manager

Nathan HR Human Resources; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail firm in the UAE is looking for an experienced Retail Operations Manager to oversee perfume retail outlets across the region. This position focuses on driving sales, optimizing store performance, and ensuring high standards of visual merchandising and customer service. The ideal candidate should have a bachelor's degree in a relevant field, with 5-8 years of experience in multi-store operations, particularly in luxury retail.

Qualifications

• 5-8 years of experience in retail operations, ideally within the perfume, beauty, or luxury retail sectors.
• Proven success in managing multi-store retail operations and teams.

Responsibilities

• Oversee daily operations of all perfume retail outlets and kiosks.
• Ensure compliance with brand standards, SOPs, health & safety, and hygiene protocols.
• Lead, coach, and motivate store in-charges and sales teams.
• Monitor stock levels, replenishment needs, and shrinkage control.

Skills

Leadership

Team management

Communication

Analytical skills

Problem-solving

Education

Bachelor's degree in Business Administration, Retail Management, or related field

MBA preferred

Tools

Retail POS systems

Inventory software

Microsoft Office Suite

Job description

Job Title : Retail Operations Manager

Industry : Perfume Retail

Location : UAE & GCC

Reports To : Retail Group Director

Employment Type : Full-Time

Job Summary :

We are seeking a dynamic and experienced Retail Operations Manager to lead and drive the performance of our perfume retail outlets across the UAE and GCC. This role is critical in ensuring seamless store operations, achieving sales targets, maintaining high visual merchandising standards, and delivering an exceptional customer experience.

Key Responsibilities :

Store Operations & KPI Management

Oversee daily operations of all perfume retail outlets and kiosks.

Ensure compliance with brand standards, SOPs, health & safety, and hygiene protocols.

Implement and enforce operational policies and procedures.

Set, track, and analyze sales targets, budgets, and KPIs including footfall, conversion rates, and average ticket size.

Conduct performance reviews and execute action plans to meet business goals.

Collaborate with sales teams to drive revenue and performance.

Team Management & Training

Lead, coach, and motivate store in-charges and sales teams.

Design and implement training programs focused on service excellence, product knowledge, and selling techniques.

Maintain a consistent, high-quality customer service experience across all locations.

Apply CRM practices to enhance customer retention and loyalty.

Handle escalated customer concerns and feedback with professionalism.

Inventory & Visual Merchandising

Monitor stock levels, replenishment needs, and shrinkage control.

Coordinate with warehouse and merchandising teams to ensure timely stock availability.

Oversee regular inventory audits and cycle counts.

Ensure high visual merchandising standards aligned with the brand image.

Work with the VM team on seasonal themes, launches, and brand activations.

Support retail marketing initiatives, in-store campaigns, and new product introductions.

Qualifications & Experience :

Bachelors degree in Business Administration, Retail Management, or a related field (MBA preferred).

5-8 years of experience in retail operations, ideally within the perfume, beauty, or luxury retail sectors.

Proven success in managing multi-store retail operations and teams.

Key Skills & Competencies :

Strong leadership and team management capabilities.

Excellent communication and interpersonal skills.

Highly organized with strong analytical and problem-solving abilities.

Proficient in retail POS systems, inventory software, and Microsoft Office Suite.