Retail Operations Manager

Big Ticket; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the raffle industry seeks a Retail Operations Manager to oversee retail activities at Abu Dhabi and Al Ain airports. This role involves leading a large sales team, ensuring operational excellence, and delivering on commercial targets amidst a dynamic retail environment. The ideal candidate will possess strong management skills, experience in high-footfall retail settings, and a passion for driving performance and customer satisfaction.

Qualifications

• Experience managing multi-site retail operations in airports or malls.
• Strong leadership skills managing large frontline teams.
• Ability to interpret and act on commercial performance data.

Responsibilities

• Oversee retail operations at Abu Dhabi and Al Ain airports.
• Lead and manage a team of 45+ Sales Associates.
• Ensure compliance with operational policies and objectives.

Skills

Team leadership

People management

Stakeholder management

Operational planning

Commercial data analysis

Multitasking

Education

Retail or hospitality management certifications

Job description

Company Overview

Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month.

At Big Ticket, we are more than just a raffle; we create moments of hope, joy, and excitement for people around the world. Our mission is to turn dreams into reality through exciting games and entertainment, making every draw an event to remember.

Purpose and Objectives of the Role

This role is responsible for leading the day-to-day operations of Big Ticket's retail presence across Abu Dhabi and Al Ain Airports. The Retail Operations Manager will drive performance across all outlets, manage a large and diverse sales team, and ensure operational standards are upheld to the highest levels. They will also play a key role in delivering commercial targets and supporting retail expansion projects in collaboration with the wider Operations team.

Overall Responsibilities

1. Oversee retail operations across multiple locations in Abu Dhabi and Al Ain airports.
2. Lead, coach, and manage a team of 45+ Sales Associates and Team Leads.
3. Ensure daily retail activities run efficiently, focusing on operational excellence and adherence to company policies and procedures.
4. Deliver commercial KPIs including revenue growth, conversion, upsell, and customer experience scores.
5. Collaborate with internal departments to ensure seamless execution of marketing campaigns, stock management, and promotions.
6. Support the rollout of retail expansion initiatives and new store setups.
7. Drive staff performance through regular training, coaching, and development planning.
8. Build and maintain strong relationships with key airport stakeholders, including Abu Dhabi Airports (ADA), and external vendors.
9. Ensure all retail operations comply with health and safety, legal, and regulatory standards.
10. Monitor and report on sales performance, footfall, and operational KPIs regularly.

Skills Required

1. Proven experience managing multi-site retail operations in high-footfall environments (airports, malls, etc.).
2. Strong team leadership and people management skills, including experience managing large frontline teams.
3. Ability to interpret and act on commercial data and performance reports.
4. Excellent organizational and operational planning skills.
5. Strong stakeholder management and vendor coordination experience.
6. Hands-on, proactive approach with the ability to multitask and adapt to a fast-paced environment.
7. Experience managing retail store openings or expansions is highly desirable.

Qualifications Required

• Retail or hospitality management certifications are advantageous.

Working Conditions / Environment

• Primarily airport-based across Abu Dhabi and Al Ain locations.
• Flexibility required to work weekends, public holidays, and shift-based schedules depending on operational needs.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bona fides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]