Retail Operations Executive

PlaceUp; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in retail seeks a Retail Operations Executive in Dubai. This role plays a crucial part in supporting daily operations, ensuring compliance with brand SOPs, and enhancing sales performance. The successful candidate will manage store operations, coordinate stock, and monitor sales effectively, ensuring a high level of customer service across all outlets.

Qualifications

• 2-4 years of experience in retail operations or store coordination.
• Proficient in MS Office and POS/ERP systems.
• Willingness to travel and work flexible hours.

Responsibilities

• Ensure all stores follow standard operating procedures.
• Monitor daily sales reports and assist with performance analysis.
• Conduct regular stock audits and ensure stock accuracy.

Skills

Organizational skills

Attention to detail

Tools

MS Office

POS/ERP systems

Job description

Job Summary:

The Retail Operations Executive plays a key role in supporting the daily operations, salesperformance, and store standards across TLT outlets. The role ensures that brand SOPs areupheld, store teams are supported, and all operational and administrative processes areexecuted efficiently. This position is vital in maintaining a high level of customer service,merchandising quality, and back-office accuracy across the brands retail footprint.

Key Responsibilities:

1. Store Operations Support

• Ensure all TLT stores follow standard operating procedures (SOPs) in day-to-dayoperations.
• Monitor daily sales reports, POS transactions, staff attendance, and petty cash usage.
• Support the opening of new stores, store maintenance, and staff deployment.

2. Sales Performance Monitoring

• Track daily, weekly, and monthly store sales vs. targets and assist with performanceanalysis.
• Coordinate with store teams to ensure KPIs like UPT, ATV, and Conversion Rates areachieved.
• Highlight sales opportunities and low-performing areas to the Retail Manager.

3. Stock & Inventory Coordination

• Monitor inventory levels and liaise with warehouse/distribution teams for timelyreplenishments.
• Conduct regular stock audits, transfers, and reconciliation across TLT branches.
• Ensure stock accuracy between system and physical count, minimizing shrinkage andloss.

4. Visual Merchandising & Brand Standards

• Ensure store displays, window presentations, and product arrangements are alignedwith brand guidelines.
• Support roll-out of promotional campaigns and seasonal launches in coordinationwith marketing.
• Conduct routine checks to maintain store ambiance, cleanliness, and customerexperience.

5. Administrative & Compliance Tasks

• Maintain records related to operations, licenses, permits, and daily checklists.
• Assist in updating store documentation and internal communication as needed.
• Support with staff documentation, scheduling, and HR coordination where required.

Key Performance Indicators (KPIs):

• Store compliance with SOPs and operational checklists
• Sales performance tracking and report turnaround time
• Accuracy of stock transfers and physical counts
• Visual merchandising adherence rate
• Timely support to store teams and issue resolution

Qualifications & Experience:

• 2 -4 years of experience in retail operations or store coordination Proficient in MSOffice and POS/ERP systems
• Strong organizational skills and attention to detail
• Willingness to travel across stores and work flexible hours including weekends