Retail Manager (UAE) - Luxury Retail

HRsource; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An iconic luxury brand is seeking a motivated Regional Retail Manager to lead sales growth and enhance customer service across multiple stores. This role involves mentoring store managers, ensuring adherence to company standards, and driving performance through data analysis and KPI management. The ideal candidate will have a strong background in consultative selling and people management, with a passion for delivering exceptional customer experiences. Join this dynamic team and make a significant impact in the luxury retail sector while working autonomously and reporting to senior management in Europe.

Qualifications

• Proven success in managing teams and achieving KPIs.
• Strong consultative selling skills with a focus on customer service.

Responsibilities

• Lead and mentor store managers to achieve sales and service excellence.
• Analyze data to provide recommendations for business growth.

Skills

Consultative Selling

People Management

Communication Skills

Data Analysis

Job description

We are recruiting a Regional Retail Manager (UAE) for an iconic luxury brand.

The brand is seeking a motivated, switched on & experienced retail manager to join and drive sales growth and customer service excellence. You will be passionate delivering on targets and be driven to improve customer service.

Job Description:

• Lead and mentor in regard to excellence in sales and service.
• Ensure stores are adhering to company standards and reaching and exceeding targets.
• Manage the retail operations for your stores and supporting the managers
• Monitor your region to ensure high-quality customer service.
• Improve store sales through store managers in accordance with all store and company goals and policies; assist with new store opening and remodelling operations.
• Manage customer service-related problems and inquiries.
• Analyse data and metrics to provide recommendations on needs of business to increase growth.
• Provide leadership and training to store managers and assistant Managers, continually reviewing KPI’s, incentives, and staffing needs; actively engage and participate in on-location visits to stores.
• Maintain thorough understanding and enforce all policies and procedures.
• Ensure team adherence to all company operating, HR, and security procedures.
• Comply with all Loss Prevention monthly cycle counts and incident reporting to ensure annual inventory shrinkage is below company target.
• Support and maintain visual merchandising standards set by headquarters.

Job Requirements:

• High level of consultative selling skill and experience
• Driven to achieve and exceed all KPIs.
• Proven success in people management
• A high achiever, excellent communication skills, consistently demonstrate results.
• Self-driven and able to work autonomously and report to Regional GM and VP Retail in Europe HQ
• Regional luxury experience is required.