Retail Manager – Luxury

Approach People Recruitment; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in high-end luxury retail is seeking a Regional Operations Manager to oversee boutique operations across the Middle East. This role involves leading teams to drive sales, ensure exceptional customer service, and implement company policies. The ideal candidate will possess strong leadership capabilities combined with a focus on data-driven business strategies.

Qualifications

• Highly organized with attention to detail.
• Proven leadership and team collaboration skills.
• Ability to negotiate with external vendors.

Responsibilities

• Oversee retail operations and ensure sales profitability.
• Monitor customer service quality and team performance.
• Engage actively with store managers for continuous improvement.

Skills

Organizational skills

Leadership

Negotiation

Data interpretation

Positive attitude

Job description

Our client will only consider those that come from High end Luxury retail with an area or regional responsibility. The role requires frequent travel to KSA, Bahrain however you will based from Dubai.

The role is overseeing teams of Boutique operations personnel responsible for executing Company policies and procedures on a variety of operational matters, including :

Responsibilities

• Support the company's vision through ownership mentality and accountability for overall sales and profitability of retail across ME,
• Monitor your region to ensure high-quality customer service,
• Improve store sales through store managers in accordance with all store and company goals and policies; assist with new store opening and remodelling operations,
• Manage customer service-related problems and inquiries,
• Analyze data and metrics to provide recommendations on needs of business to increase growth,
• Coordinate with Marketing and PR to oversee stylist, celebrities and social media influencers,
• Provide leadership and training to store managers and assistant Managers, continually reviewing KPI's, incentives, and staffing needs; actively engage and participate in on-location visits to stores,
• Maintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures,
• Recap monthly performance in End of Month (EOM) format reporting current business trends to cover every aspect of the department as well as competitor-related performance,
• Comply with all Loss Prevention monthly cycle counts and incident reporting to ensure annual inventory shrinkage is below company target,
• Support and maintain visual merchandising standards set by headquarters,
• Maintain full organization of designated product categories per the Back of House (BOH) and Front of House (FOH) guidelines provided by headquarters.

Required Skills

• Must be highly organized with an exacting attention to detail
• Strong leadership skills and an ability to build and maintain and collebrate teams
• Proactively identifies areas of opportunity and / or change, recommends future actions, and coordinates implementation among various constituencies and across geographies
• Maintains good energy and a positive, can-do attitude at all times
• Effectively sets priorities and manages time and multiple tasks despite unexpected interruptions
• Effectively negotiates and manages external vendors
• Ability to teach, inspire, and lead by example
• Ability to articulate and exemplify brand vision
• Ability to interpret and action on business data