Retail Manager

Azadea Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai seeks a Retail Manager to oversee store operations, enhance customer service, and drive sales. The role involves providing support to store managers, analyzing performance metrics, and collaborating across functions to achieve business goals. Ideal candidates will possess strong leadership abilities and a proven track record in retail management.

Qualifications

• Proven experience in retail management and store operations.
• Strong analytical skills with ability to analyze KPIs.
• Excellent team management and customer service orientation.

Responsibilities

• Oversee store operations and performance management.
• Drive sales through effective team development and customer experience.
• Develop and execute retail strategies and budgets.

Skills

Customer Service

Sales Strategy

Team Leadership

Inventory Management

KPI Analysis

Education

Bachelor's degree in Business Management or related field

Job description

Job Purpose:

The Retail Manager is responsible for overseeing and supporting the management of all aspects of store operations and performance. He/she supervises the operations department in collaboration with relevant stakeholders. Additionally, he/she drives sales and enhances customer experience through the performance and development of the sales team.

Key Responsibilities:

• Ensure that customer service standards are met through the implementation of action plans and the ongoing development and training of store managers and teams in inventory management processes and operational procedures.
• Provide guidance and support to store managers to ensure effective and efficient flow of work.
• Contribute to the development and execution of the overall retail department strategy, plans and departmental budgets.
• Analyze relevant KPIs, propose action plans, and implement corrective measures.
• Review historical sales figures, market trends, and demographics, and collaborate closely with the Senior Retail Manager to establish achievable and realistic targets.
• Ensure that sales targets and action plans are effectively communicated to the sales team, and that the team is adequately prepared and motivated to achieve their assigned targets.
• Collaborate across functions with colleagues and mall management to ensure the fulfillment of store and business requirements while aligning and executing strategies successfully.
• Review sales and stock reports by store and collaborate with the brand managers to propose action plans aimed at maximizing stock potential and ensuring the right stock assortments and stock health.
• Develop a strategy to drive sales by monitoring market seasonality, buying trends, and maintaining up-to-date knowledge of the retail industry, including competitor performance, retail partners' performance, and consumer trends and behaviors.
• Conduct store operations audits to ensure operational compliance in all stores. Ensure that stock control/shrinkage targets are maintained in line with company guidelines.
• Ensure adherence to compliance requirements in all operational activities.

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.