Retail & Commerce Support Consultant

Illumina Technology Solutions; United Arab Emirates; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading IT software services company is seeking a dedicated D365 Retail & Commerce Support Consultant to provide functional support for Dynamics 365 Commerce environments. The ideal candidate will focus on issue resolution, system stability, and user support, ensuring uninterrupted retail operations while working PST hours from the UAE.

Qualifications

• At least 5 years of experience in D365 Retail/Commerce support.
• Strong understanding of POS systems and inventory workflows.
• Excellent documentation and communication skills.

Responsibilities

• Provide functional support for D365 Commerce, including Retail POS.
• Troubleshoot issues related to transactions and pricing.
• Collaborate with teams to resolve system issues.

Skills

Troubleshooting

Documentation

Communication

POS Systems

Inventory Workflows

Education

Microsoft certification in D365 Commerce

Tools

Azure DevOps

ServiceNow

Job description

Job Description: D365 Retail & Commerce Support Consultant

We are seeking a dedicated D365 Retail & Commerce Support Consultant to join our team in the UAE. The ideal candidate will provide functional support for Dynamics 365 Commerce (Retail) environments, including POS and omnichannel systems, working PST hours. The role focuses on issue resolution, system stability, and user support to ensure uninterrupted retail operations.

Job Details

• Type: Full-time
• Location: UAE Remote (candidate should be present in UAE or eligible to work in UAE)
• Working Hours: PST (Pacific Standard Time)

Essential Functions

• Provide functional support for D365 Commerce, including Retail POS, back office, and eCommerce modules
• Troubleshoot issues related to transactions, pricing, promotions, loyalty, and store operations
• Collaborate with cross-functional teams to resolve system issues across Retail, Inventory, and Order Management
• Handle incident and service request tickets within SLA guidelines
• Work with business users and technical teams to investigate and resolve root causes
• Support integrations with payment gateways, inventory systems, and third-party retail applications
• Monitor Commerce Scale Unit (CSU) and Retail Server for performance and availability
• Document resolutions, perform root cause analysis, and maintain knowledge base articles
• Manage user access, security configurations, and compliance tracking
• Participate in UAT and regression testing for updates and deployments
• Provide PST-hour support in coordination with global teams

Required Qualifications

• At least 5 years of experience in D365 Retail/Commerce support or functional consulting
• Strong understanding of POS systems, inventory workflows, promotions, and loyalty programs
• Hands-on experience with Retail Server, CSU, and Retail SDK components
• Experience managing support tickets and coordinating with Microsoft escalations
• Proficiency in troubleshooting D365 Commerce and analyzing functional impacts
• Experience with support tools like Azure DevOps, LCS, or ServiceNow (preferred)
• Knowledge of order processing, fulfillment, and omnichannel retail operations
• Excellent documentation and communication skills, especially in remote support settings
• Ability to work PST hours from the UAE
• Microsoft certification in D365 Commerce or equivalent (a plus)
• Experience in retail, consumer goods, fashion, or similar industries (preferred)

Company Industry: IT - Software Services

Department / Functional Area: Marketing, Brand Management, Marketing Research, Digital Marketing

Keywords: Retail & Commerce Support Consultant

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