Retail Associate

Qureos Inc; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in textiles and yarns trading is seeking a Retail Associate to join their Abu Dhabi store. The perfect candidate will have a passion for yarn and crafts, providing outstanding customer service while supporting daily operations and events. This full-time position requires excellent communication and interpersonal skills, along with basic knowledge in knitting and crochet. If you are enthusiastic about crafts and enjoy helping others, we encourage you to apply.

Qualifications

• Previous retail sales or customer service experience, preferably in a specialty store.
• Passion for yarn and crafts, especially knitting and crochet.
• Ability to demonstrate basic stitches and understand basic pattern terminology.

Responsibilities

• Provide exceptional customer service and assist with daily store operations.
• Replenish shelves and maintain a welcoming shopping environment.
• Support classes and events by preparing materials and assisting customers.

Skills

Customer Service Excellence

Basic Knitting & Crochet Skills

Attention to Detail

Communication Skills

Interpersonal Skills

Basic Math Skills

Reliability & Punctuality

Passion for Yarn & Crafts

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) system

Job description

Job Title : Retail Associate – Yarn over Textiles and Yarns Trading

Reports To : Store Manager

Job Type : Full-time

Job Summary :

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

Key Responsibilities :

• Customer Service :

o Greet customers warmly and provide a friendly and positive shopping experience.

o Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.

o Offer personalized recommendations based on customer needs and project ideas.

o Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.

o Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).

o Accurately process sales transactions using the Point-of-Sale (POS) system.

o Handle cash, credit card, and gift card payments with precision.

o Explain store policies, promotions, and loyalty programs to customers.

o Encourage add-on sales and promote featured products or classes.

• Merchandising & Store Maintenance :

o Replenish shelves and displays, ensuring products are well-stocked,

neatly arranged, and visually appealing.

o Assist with receiving and unpacking new merchandise, checking for

accuracy and damage.

o Organize and maintain the backroom and storage areas.

o Ensure the sales floor, restrooms, and common areas are clean, tidy, and

inviting.

o Assist with creating engaging product displays under the direction of the

Store Manager.

• Class & Event Support :

o Provide information to customers about upcoming knitting, crochet, and

other craft classes and workshops.

o Assist with class registrations and help direct customers to the class

area.

o Help prepare the classroom space before and after sessions, ensuring

materials and tools are ready.

• General Duties :

o Adhere to all store policies and procedures, including opening and closing

routines.

o Maintain product knowledge by staying informed about new arrivals,

trends, and crafting techniques.

o Collaborate effectively with the Store Manager and other team members.

o Assist with inventory counts as needed.

Full Requirements :

Education & Experience :

• High school diploma or equivalent.
• Previous retail sales or customer service experience, preferably in a specialty
• Experience with a POS system.

Skills & Knowledge :

• Passion for Yarn & Crafts : A strong interest in and familiarity with knitting,

crochet, and other common crafts (e.g., embroidery, macrame).

• Basic Knitting & Crochet Skills : Ability to demonstrate basic stitches (e.g., knit,

purl, single crochet, double crochet) and understand basic pattern terminology.

Intermediate skills are a significant advantage.

• Customer Service Excellence : A friendly, positive, and patient demeanor with a
• Communication Skills : Clear and articulate verbal communication skills to

interact effectively with customers and colleagues.

• Interpersonal Skills : Ability to build rapport with customers and work well

within a team.

• Attention to Detail : Accuracy in handling transactions and merchandising

products.

• Basic Math Skills : Competency in performing basic calculations for sales

transactions.

• Reliability & Punctuality : Dependable and able to adhere to scheduled shifts.
• Physical Stamina : Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.