Retail Associate

TWG Tea Company; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury tea company seeks a Salon & Boutique Assistant responsible for ensuring daily operations and providing exceptional service. Candidates should possess experience in F&B or retail, strong communication skills, and a customer-oriented mindset. This role is critical in delivering a high-quality experience to all guests visiting the TWG Tea Salon & Boutique.

Qualifications

• Minimum 2 to 3 years of experience in F&B / Retail Operations.
• Pleasant and well-groomed individual with a positive attitude.
• Hands-on, customer-focused with good communication skills.

Responsibilities

• Provide friendly and efficient service to guests.
• Process orders and ensure timely service.
• Handle cash and POS system responsibly.

Skills

Communication

Customer Service

Interpersonal Skills

Efficiency

Initiative

Job description

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Responsible for offering a friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as according to NEA's policy
• To ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk-in customers
• Attending to customers’ needs, complaints and enquiries
• Provide guests with gift wrapping service in accordance to TWG Tea Company’s standards
• Receiving and checking the inventory of goods and supplies
• Handling of cash, POS system, and report of take-in-cash when on duty

Requirements

• Minimum 2 to 3 years of experience in F&B / Retail Operations, preferably in luxury goods industry
• Pleasant and well-groomed
• Good communication and interpersonal skills
• Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
• High initiative and positive attitude

Only shortlisted candidates will be notified.

Please upload a detailed RESUME, indicating reasons for Leaving, Last Drawn Salary, Expected Salary and date of availability in MS Word format.