Retail Area Manager

SANIPEX GROUP; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading retail firm in the UAE seeks a Retail Area Manager to oversee operations and sales across multiple showrooms. The ideal candidate will have strong multi-site management experience, drive customer-focused initiatives, and ensure operational consistency while achieving commercial targets. Strong leadership skills and adaptability to the UAE market are essential. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits package

Learning and development opportunities

Qualifications

• Proven multi-site retail management experience in the premium or high-end sector.
• Strong leadership and coaching capabilities.
• Familiarity with the UAE market and customer service excellence.

Responsibilities

• Lead and mentor teams across multiple showrooms.
• Oversee recruitment, onboarding, and ongoing development.
• Set clear sales targets and KPIs to maximize growth.

Skills

Multi-site retail management

Leadership and coaching

Sales analytics

Customer service excellence

Adaptability

Tools

CRM tools

Job description

About Us

At Sanipex Group, we are proud to offer a unique lifestyle proposition to our customers across the Middle East, Europe, Asia, and Africa. With over 30 years of experience, we've built a strong reputation by providing a comprehensive one-stop-shop for architects, interior designers, developers, retailers, and private clients through our Retail, Trade, Project, and Digital channels.

Our success is driven by a dynamic and creative team passionate about delivering outstanding products and exceptional customer experiences. We foster a culture of growth and development, offering comprehensive training programs to help our team expand their skills and capabilities. Join us and thrive in a positive, fun, and driven environment where you can take your career to new heights. With a diverse team representing over 43 nationalities, we are deeply committed to inclusion and diversity, ensuring everyone has the opportunity to succeed and make a meaningful impact.

We are currently looking for a Retail Area Manager to join us, who is responsible for leading and overseeing the operations, sales performance, and brand representation of multiple showrooms under the Sanipex Gallery and BAGNODESIGN brands. This role demands a strategic leader with multi-site retail experience, ensuring each showroom delivers an exceptional customer experience, achieves commercial targets, and upholds the highest brand standards. The Retail Area Manager will coach and support Showroom Managers and teams, drive regional growth initiatives, and ensure operational consistency across locations.

About the Role

As a Retail Area Manager, you will lead and mentor teams across multiple showrooms, driving a customer-focused and performance-driven culture. You will oversee recruitment, onboarding, and ongoing development of showroom managers and sales staff, ensuring alignment of product training, supplier training, and personal development so that teams are receiving the right training at the right time. By setting clear sales targets and KPIs, monitoring performance and collaborating closely with category management, you will help maximize sales growth, conversion rates, and customer satisfaction across your area. Your role also includes managing high-level customer issues, supporting showroom operations, and contributing to regional expansion and new showroom openings. You will ensure compliance to all company operational processes, including Sanipex Eye (CRM) and showroom workflows, while regularly reviewing operations to identify opportunities for efficiency and quality improvement.

About You

You bring proven multi-site retail management experience, ideally within the premium or high-end lifestyle sector, combined with strong leadership and coaching capabilities that inspire and develop teams. You are commercially savvy, comfortable working with sales analytics, KPIs, and CRM tools to drive business results. With excellent communication skills and a deep understanding of customer service excellence, you thrive in dynamic environments and are familiar with the UAE market. You’re adaptable and ready to travel frequently across locations, confidently handling both strategic initiatives and day-to-day operational challenges to deliver outstanding results.

What we can offer

You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.

We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.

We Welcome Everyone to Apply

It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.

We would like to thank you in advance for your application. Due to the influx of applications, we don’t always get the opportunity to speak to our candidates. Consequently, if you haven’t been contacted over the next two weeks then you can assume you have not been successful on this occasion.