Restaurant Supervisor: Lead Service, Training & Ops

ABCswap, Inc.; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

ABCswap, Inc. seeks a Restaurant Supervisor in Dubai to oversee daily restaurant operations, supervise staff, and maintain service quality. You will support the restaurant manager in delivering excellent guest experiences and ensuring smooth team performance.

This role requires strong leadership, clear communication, and a commitment to health and safety standards while coordinating shifts and maintaining high service levels.

Qualifications

• Proven experience as a Restaurant Supervisor or Team Leader.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to work under pressure in a fast-paced environment.
• Basic knowledge of restaurant operations, POS systems, and inventory management.
• Flexible to work shifts, weekends, and holidays.

Responsibilities

• Supervise and coordinate daily restaurant operations.
• Ensure excellent customer service and handle customer complaints professionally.
• Monitor staff performance and ensure duties are completed efficiently.
• Manage staff schedules, attendance, and shift assignments.
• Train new employees on restaurant procedures and service standards.
• Ensure cleanliness, hygiene, and food safety standards are maintained at all times.
• Monitor stock levels and coordinate with management for inventory and supplies.
• Ensure orders are served correctly and on time.
• Maintain proper communication between kitchen staff and service team.
• Support the restaurant manager in achieving sales targets and operational goals.
• Ensure compliance with company policies and health & safety regulations.

Skills

Leadership

Team management

Communication

Customer service

Problem-solving

Decision-making

POS systems

Inventory management

Tools

POS systems

Inventory management

Job description

ABCswap, Inc. seeks a Restaurant Supervisor in Dubai to oversee daily restaurant operations, supervise staff, and maintain service quality. You will support the restaurant manager in delivering excellent guest experiences and ensuring smooth team performance.

This role requires strong leadership, clear communication, and a commitment to health and safety standards while coordinating shifts and maintaining high service levels.