Restaurant Supervisor

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Dubai is seeking a Restaurant Supervisor to oversee dining operations and ensure exceptional service. The ideal candidate will have 1-2 years of supervisory experience in a high-end restaurant and a bachelor's degree in hospitality management. Responsibilities include team leadership, training, and maintaining service standards to provide a memorable dining experience.

Benefits

Comprehensive training and development programs

Qualifications

• 1-2 years in a supervisory role in restaurant operations.
• Experience in a high-end restaurant or luxury hospitality environment.
• Strong understanding of food and beverage trends.

Responsibilities

• Supervise and lead the team of Waiters/Waitresses, Runners.
• Provide ongoing training and coaching to team members.
• Ensure exceptional service and guest satisfaction.

Skills

Leadership and people management

Interpersonal communication

Attention to detail

Organizational skills

Customer-centric approach

Education

Bachelor's degree in hospitality management or related field

Tools

MS Office Suite

Job description

Banyan Group is one of the world e2 80b9s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group e2 80b9s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Role Overview

The Restaurant Supervisor is responsible for overseeing the operations of the specialty dining area, ensuring that both service standards and guest expectations are consistently exceeded. This role involves managing and guiding the team of Waiters/Waitresses, Runners maintaining a thorough knowledge of the menu, and ensuring a seamless and memorable dining experience for guests. The Restaurant Supervisor ensures the highest standards of service while also driving operational efficiency and the team e2 80 99s development.

Responsibilities

• Supervise and lead the team of Waiters/Waitresses, Runners, ensuring they deliver exceptional service that aligns with the restaurant e2 80 99s standards and vision.
• Provide ongoing training, coaching, and feedback to team members to improve service delivery and knowledge of the specialty menu.
• Foster a positive, engaged, and high-performing team environment.
• Ensure that all team members maintain a high level of professionalism and uphold company standards.
• Oversee the delivery of a personalized and memorable dining experience for each guest, ensuring the service is aligned with the theme or cuisine specialty of the restaurant.
• Address any guest concerns or issues promptly and professionally, ensuring their satisfaction.
• Ensure that team members provide detailed and accurate explanations of the menu, including ingredient sourcing, preparation methods, and wine pairings.
• Maintain a deep understanding of the restaurant e2 80 99s specialized menu, including unique ingredients, preparation techniques, and drink pairings.
• Supervise and guide the team in offering wine, cocktail, or non-alcoholic beverage pairings, and assist guests with dietary restrictions or special requests.
• Stay updated on seasonal menu changes and ensure that the team is well-informed of any new specialty dishes or drinks.
• Oversee the daily operations of the specialty dining area, ensuring all service areas are properly organized and that all guest orders are taken and delivered efficiently.
• Ensure proper organization of dining areas, including table settings, glassware, utensils, and condiments, for smooth service transitions.
• Coordinate with kitchen and bar teams to ensure that all orders are prepared and delivered promptly, according to guest preferences.

Qualifications

• Experience: Minimum of 1-2 years in a supervisory role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.
• Education: Bachelor e2 80 99s degree in hospitality management, Business Administration, or a related field.
• Skills & Attributes:
• Strong leadership and people management skills.
• Excellent interpersonal and communication abilities.
• Attention to detail and strong organizational skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential and sensitive information.
• Strong understanding of food and beverage trends, menu development, and service excellence.
• Proficiency in relevant software and MS Office Suite.
• Professional and well-presented at all times.
• Customer-centric approach with a passion for hospitality.
• Proactive problem-solver with a solutions-oriented mindset.
• Ability to work in a fast-paced, dynamic environment.
• Must be able to handle multiple tasks and adapt to changing priorities.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That e2 80 99s why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success