Restaurant Supervisor

Excelsior Group ME; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Restaurant Supervisor with a minimum of 4 years of experience in Dubai. This role emphasizes strong leadership, exceptional customer service, and the ability to thrive in high-pressure environments. You will oversee daily operations, manage staff training, and ensure compliance with health and safety regulations. If you are passionate about hospitality and eager to contribute to a dynamic team, this position offers a fantastic opportunity to make a significant impact in a vibrant restaurant setting.

Qualifications

• Minimum 4 years of experience as a Restaurant Supervisor in Dubai.
• Strong leadership and people management skills.

Responsibilities

• Oversee and support front-of-house team during shifts.
• Manage staff training, performance, and discipline.

Skills

Leadership Skills

People Management

Conflict Resolution

Customer Service

Time Management

Health and Safety Regulations Knowledge

POS Systems Proficiency

Tools

Micros POS

Job description

• Minimum 4 years of experience as a Restaurant Supervisor in Dubai • Preferably with experience in restaurants offering international, Arabic, or Middle Eastern cuisine • Strong leadership and people management skills • Ability to handle high-pressure situations and resolve conflicts efficiently • Customer-focused with a passion for hospitality and service excellence • Well-organized, with good time management skills • Sound knowledge of health and safety regulations • Proficient in POS systems (Micros preferred) and basic computer use • Willing to work on weekends and public holidays

• Oversee and support front-of-house (FOH) team during shifts • Ensure smooth day-to-day restaurant operations • Manage staff training, performance, and discipline • Handle customer inquiries and resolve complaints professionally • Optimize table management and guest seating • Maintain hygiene and cleanliness standards • Assist with stock management and inventory control • Ensure compliance with food safety regulations • Collaborate with the kitchen team for efficient BOH-FOH coordination • Manage billing processes and ensure transaction accuracy • Submit daily reports and updates to the management