Restaurant Supervisor

AWJ Investments; Dubai; On-site; AED 36,000 - 48,000; Full time

Job summary

A leading company in Dubai is seeking a Floor Supervisor to oversee restaurant operations. The role involves training staff, ensuring compliance with health and safety regulations, and resolving customer complaints. The ideal candidate will have a high school diploma and at least one year of experience, with strong leadership and communication skills.

Qualifications

• Minimum 1 year of experience in a similar role.

Responsibilities

• Oversee restaurant operations and staff training.
• Ensure compliance with health and safety regulations.
• Resolve customer complaints professionally.

Skills

Decision-making

Interpersonal skills

Communication skills

Leadership

Multitasking

Time management

Education

High school diploma

Job description

Job Purpose:

Floor Supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.

Key Result Areas | Performance Indicators:

• Training restaurant staff
• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations; checking in on dining customers to enquire about food quality and service
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked; overseeing health code compliance and sanitation standards
• Monitoring future needs for goods, kitchen supplies, and cleaning products; ordering accordingly
• Monitoring the restaurant’s cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service
• Resolving customer complaints professionally
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort; provide the team with a vision of the project objectives
• Motivate and inspire team members; lead by setting a good example (role model) — behavior consistent with words

Specifications (Qualifications, Experience, and Skills):

• Minimum high school diploma
• At least 1 year of experience in a similar role
• Good appearance, presentation, and talent
• Decision-making ability
• Ability to adapt to a new work environment
• Strong interpersonal and communication skills
• Hardworking team player
• Highly self-motivated and able to motivate others
• Leadership and multitasking skills
• Effective time management