Restaurant Supervisor

FIVE Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector seeks a dedicated supervisory professional to elevate guest experiences to new heights. This role involves leading a dynamic team in a luxury hotel environment, ensuring exceptional service quality and satisfaction. The ideal candidate will possess strong leadership and communication skills, with a proven ability to inspire and mentor staff. Join a forward-thinking company that values commitment to excellence and offers the opportunity to make a significant impact in the world of luxury dining.

Qualifications

• Proven track record in Luxury Hotel or Fine Dining Restaurant.
• Exceptional skills in addressing complaints and improving customer satisfaction.

Responsibilities

• Supervises service staff to ensure exemplary guest experiences.
• Conducts performance evaluations and provides constructive feedback.

Skills

Leadership Skills

Communication Skills

Customer Satisfaction Improvement

Food and Beverage Operations Knowledge

Point-Of-Sale Systems Proficiency

Education

Degree in Hospitality Management

Diploma in Hospitality Management

Tools

Restaurant Management Software

Job description

A Degree or Diploma in Hospitality Management or a related field is preferred.
A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
Excellent leadership, communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
Exceptional skills in Improving Customer Satisfaction and Addressing Complaints with Tact, showcasing a commitment to Industry-Leading Standards.
Extensive knowledge of Food and Beverage Operations, including 'FIVE-Star' Service Standards, Wines, and Cocktail Preparation.
Next-Level Team Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.
Proficient in Point-Of-Sale (POS) Systems and Restaurant Management Software.
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.

Key Responsibilities :

Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.
Inspires and motivates the Team to deliver Sensational Service, fostering a Positive, Collaborative Work Environment.
Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.
Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.
Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.
Imparts comprehensive training to new team members on FIVE's Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures.
Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.
Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.

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