Restaurant Reservations Agent - Food and Beverage - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Restaurant Reservations Agent to manage room reservations and offer outstanding customer service. Responsibilities include converting inquiries into business, maintaining accurate reservations, and positively engaging with guests. Ideal candidates will have excellent communication skills and organizational abilities, with previous reservations experience being an advantage.

Qualifications

• Experience in a Reservations environment preferred.

Responsibilities

• Serve as the main contact for room reservations at the hotel.
• Convert inquiries quickly into contracted business.
• Ensure all reservations are completed accurately and to Guest's expectation.
• Respond positively to sales inquiries and identify leads.

Skills

Professional telephone manner

Excellent communication skills

Administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Restaurant Reservations Agent - Food and Beverage - Conrad Abu Dhabi Etihad Towers (HOT0BRW6)

Job Overview

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries quickly into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!