Restaurant Reservations Agent - Food and Beverage - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Hilton seeks a Reservations Agent to provide exceptional customer service and handle inquiries for room reservations. The role includes converting inquiries into sales, ensuring that all interactions meet brand standards, and delivering a remarkable hospitality experience. The successful candidate will possess strong communication and organizational skills, along with a commitment to excellence.

Qualifications

• Experience in a Reservations environment is advantageous.
• Excellent telephone manner and communication skills required.
• Ability to offer prompt and efficient service meeting brand standards.

Responsibilities

• Serve as the main contact for room reservations, ensuring excellent service.
• Convert inquiries into contracted business and respond to sales inquiries.
• Ensure all reservations are completed accurately to guest expectations.

Skills

Customer Service

Communication Skills

Administration

Organizational Skills

Computer Proficiency

Education

Tertiary qualifications or other collegiate-level degree

Job description

What are we looking for

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications or other collegiate-level degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectations
• Provide prompt and efficient service while maintaining the hotel's brand standards

Required Experience:

Unclear seniority