Restaurant Reservations Agent

One&Only Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join One&Only Resorts as an Agent for Restaurant Reservations, where you'll play a pivotal role in creating unforgettable guest experiences. This position demands dynamic engagement with guests, effective communication skills, and a strong passion for customer service in a luxury hospitality setting.

Qualifications

• Previous experience in call center or front office environments.
• Impeccable personal presentation and positive attitude.
• Fluency in English required; additional languages preferred.

Responsibilities

• Taking reservations for all restaurants at One&Only One Za'abeel.
• Providing information and assistance to guests.
• Responding to incoming calls and addressing inquiries.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Tools

Opera Systems

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that is chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai: One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline; it will be an utterly unrivaled urban oasis. With abundant knowledge and generosity, we anticipate our guests' every need and surpass expectations. Whether designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job; it’s our passion.

About The Role

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry, giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at One & Only One Za'abeel. As an Agent, Restaurant Reservations, you will be responsible for taking reservations for all restaurants in One & Only One Za'abeel in accordance with hotel policies and procedures. You should be a continuous source of information to help and assist all guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding One & Only One Za'abeel products or services.

About You

It is essential that you have previous experience in either a call center or in a front office, guest relations, club lounge, hotel reservations, or a similar environment. Impeccable personal presentation, patience when dealing with guests, maintaining a positive attitude at all times, attention to detail, and a passion for customer service are required. Computer literacy and familiarity with Opera systems are imperative, and fluency in English is a must. Due to our guests' demographics, we prefer candidates fluent in Russian, Arabic, Chinese, or French.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.

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