Restaurant Reception & Reservations Manager

Four Seasons Hotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a managerial candidate to oversee front-of-house operations. The role involves guest relations, team management, and ensuring exceptional service standards. Candidates should possess strong communication skills and previous managerial experience in hospitality, with proficiency in Japanese as a plus. Comprehensive benefits including competitive salary, medical insurance, and growth opportunities are offered.

Benefits

Competitive tax-free salary

End of service gratuity

Free dry cleaning for business attire

Meals on Duty

Medical and life insurance

Paid annual leave and public holidays

Flight allowance to home country

Worldwide Complimentary Room Nights

Growth & Development opportunities

Career advancement and international transfer opportunities

Qualifications

• 2+ years in a managerial role in hospitality.
• Experience in front-of-house operations.
• Proficiency in Japanese.

Responsibilities

• Greet and welcome guests, ensuring high hospitality standards.
• Manage host/hostess and reservations team.
• Handle guest inquiries and complaints professionally.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Customer service orientation

Team management

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

About the location:

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury, and legendary personalized service, Four Seasons aims to exceed high expectations in the ultra-competitive Dubai market. Successful candidates will be offered a once-in-a-lifetime opportunity for personal and professional growth.

What You Will Do:

1. Greet and welcome guests warmly, ensuring a high level of hospitality.
2. Manage the host/hostess and reservations team, training and supervising staff to maintain excellent service.
3. Coordinate seating arrangements and manage table allocations to optimize restaurant capacity.
4. Handle guest inquiries, complaints, and special requests professionally.
5. Work closely with the kitchen and service team to ensure smooth operations.
6. Maintain an organized reception area, ensuring a professional atmosphere.
7. Monitor guest feedback and implement improvements to enhance the dining experience.
8. Ensure compliance with health and safety regulations.

What You Will Bring:

1. Previous experience in a managerial role for 2 or more years.
2. Strong interpersonal and communication skills.
3. Ability to manage a team and multitask in a fast-paced environment.
4. Excellent problem-solving skills and customer service orientation.
5. Experience in front-of-house operations in a restaurant or hospitality setting.
6. Proficiency in Japanese.

What We Offer:

1. Work Authorization
2. Competitive tax-free salary and service charge
3. End of service gratuity
4. Free dry cleaning for business attire
5. Meals on Duty
6. Medical and life insurance
7. Paid annual leave and public holidays
8. Flight allowance to home country
9. Worldwide Complimentary Room Nights with Four Seasons
10. Growth & Development opportunities
11. Career advancement and international transfer opportunities
12. And more...

Schedule & Hours:

1. 5 days per week over 48 working hours.

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