Restaurant Manager - Casea 101

Kerzner International Management; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

One&Only The Palm, part of Kerzner International, is seeking a Restaurant Manager to lead the dining team and deliver exceptional service that exceeds guest expectations. You will oversee daily operations, supervise staff, manage reservations and seating, coordinate with kitchen and bars, and drive service excellence while maintaining high standards of quality and profitability.

A 3–5 year track record in a Restaurant Manager role within upscale 5-star hotels or fine dining is essential;

Qualifications

• 3–5 years of experience in a Restaurant Manager role in upscale 5-star hotel or resort
• Strong knowledge of food & beverage operations and service standards
• Excellent English communication; additional language preferred

Responsibilities

• Oversee daily restaurant operations ensuring exceptional service and guest experience.
• Lead, train and develop the restaurant team to achieve operational excellence.
• Manage reservations, seating, and table allocation for optimal flow.
• Handle guest feedback and complaints with professional resolution.
• Coordinate with kitchen, bar and other departments for smooth operations.
• Monitor staff levels, scheduling, and productivity to meet objectives.
• Ensure compliance with health, safety, hygiene standards and grooming requirements.
• Support revenue generation and opportunities to improve performance.

Job description

Restaurant Manager - Casea 101
(20426)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Restaurant Manager to join the Food & Beverage team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing meaningful relationships with our guests and colleagues. As a Restaurant Manager, you will be responsible for overseeing the overall operation of the restaurant, ensuring exceptional service standards and memorable dining experiences for every guest. You will lead, motivate, and develop the restaurant team, manage daily operations, and drive service excellence while adhering to our company’s core values. This role involves supervising service delivery, managing staffing and operational requirements, monitoring financial performance, coordinating special events, and ensuring the restaurant operates efficiently while maintaining the highest standards of quality, guest satisfaction, and profitability.

Key Duties and Responsibilities

• Oversee the daily operations of the restaurant, always ensuring exceptional service standards and a seamless guest experience.
• Lead, motivate, train, and develop the restaurant team to achieve operational excellence and maintain company standards.
• Monitor service delivery and ensure all guests receive personalized and attentive service.
• Manage restaurant reservations, seating capacity, and table allocations to optimize service flow and guest satisfaction.
• Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution and service recovery when required.
• Maintain excellent knowledge of menu offerings, beverage selections, promotions, and operational procedures.
• Coordinate closely with the kitchen, bar, and other departments to ensure smooth and efficient restaurant operations.
• Monitor staffing levels, scheduling, and productivity to meet operational requirements and business objectives.
• Ensure compliance with company policies, health and safety regulations, hygiene standards, and grooming requirements.
• Support revenue generation initiatives by driving sales, maximizing guest satisfaction, and identifying opportunities to improve performance.
• Assist in planning and executing special events, group bookings, and VIP experiences.
• Monitor restaurant expenses and support the achievement of financial and profitability targets.
• Uphold the highest standards of cleanliness, presentation, and maintenance throughout the restaurant.
• Act as an ambassador for the restaurant and the One&Only brand, fostering strong relationships with guests and colleagues.

A suitable candidate should have 3–5 years of experience in a Restaurant Manager role within an upscale 5-star hotel, resort, or fine dining environment. Strong knowledge of food & beverage operations, service standards, team leadership, and restaurant management is essential. The candidate should possess excellent personal presentation, interpersonal, and communication skills, with the ability to build strong relationships with a high-profile and diverse clientele. Must be a dynamic leader with a proven track record of driving guest satisfaction, developing high-performing teams, and delivering exceptional operational results. Excellent communication skills in English are required, and proficiency in an additional language will be highly regarded.

At One&Only creatingJOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.