Restaurant Manager - Arabic Speaker

AWJ Investments; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the restaurant industry is seeking an Outlet Manager in Dubai to ensure efficient operations and profitability. The role involves strategic planning, managing daily activities, and enhancing sales through effective marketing and customer satisfaction strategies. The ideal candidate will have strong interpersonal skills and a minimum of 4 years of relevant experience.

Qualifications

• Minimum 4 years of experience in a similar role.
• Ability to adapt to new work environments.

Responsibilities

• Set objectives and control daily operations of the restaurant.
• Analyze sales levels and profitability, prepare reports.
• Ensure compliance with health, safety, and security policies.

Skills

Interpersonal Skills

Communication Skills

Adaptability

Job description

Outlet managers ensure that restaurants operate efficiently and profitably. They coordinate a variety of activities, combining strategic planning and day-to-day management to enhance restaurant sales. They are responsible for the business performance, maintaining high standards of food, service, and health and safety, with creative input in marketing and business development.

Responsibilities:

Planning & Organizing:

• Set objectives for the restaurant and review them with the team periodically.
• Control daily operations by scheduling labor, ordering food and supplies, and developing the team.
• Take responsibility for the business performance of the restaurant.
• Analyze and plan sales levels and profitability.
• Prepare reports at the end of shifts/weeks, including staff control, food control, and sales.
• Create and execute plans for sales, profit, and staff development.

Sales:

• Ensure the complete and timely execution of marketing programs.
• Develop local store marketing plans in coordination with the marketing department.
• Develop home delivery plans, coordinate with the delivery team, and analyze the impact on sales.
• Achieve sales targets such as SOS and driver productivity.
• Develop plans to introduce additional services to boost sales.
• Monitor competitors' market position and adapt strategies accordingly.
• Build relationships with the community and participate in social events to enhance brand awareness.
• Forecast sales accurately and plan budgets accordingly.
• Coordinate menu planning and oversee sales transactions and petty cash management.

Financial Excellence:

• Analyze operations and financial reports to identify deviations and implement corrective actions.
• Maintain proper stock levels and review purchasing plans.
• Manage profit and loss, inventory, labor, and financial reporting.

Restaurant Excellence:

• Ensure compliance with health, safety, and security policies.
• Manage restaurant operations during shifts, including staff scheduling.
• Oversee maintenance of equipment and facilities.
• Maintain food quality and ensure customer satisfaction, handle complaints, and organize reservations.
• Promote a safe working environment and high service standards.
• Develop customer satisfaction strategies and train staff accordingly.
• Participate in product development and marketing initiatives.
• Advise customers on menu choices and develop positive relationships with supporting departments.
• Work with management to optimize staffing and ensure a customer-centric environment.
• Lead employee training, orientation, and motivation efforts.

Qualifications, Experience, and Skills:

• Minimum 4 years of experience in a similar role.
• Ability to adapt to new work environments.
• Good market knowledge.
• Strong interpersonal and communication skills, self-motivated, and capable of motivating others.