Restaurant Manager

RIKAS Hospitality Group; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Ras Al Khaimah is seeking a Restaurant Manager to drive operations and elevate guest experience. The ideal candidate will possess strong leadership skills, thrive in a fast-paced environment, and have a passion for hospitality. This role includes effectively managing a diverse team, ensuring top-notch service delivery, and maintaining operational standards.

Qualifications

• Minimum 2–3 years in restaurant management or supervisory role.
• Fluent in English with strong leadership capabilities.
• Ability to thrive in a fast-paced, high-volume setting.

Responsibilities

• Oversee daily operations and team performance.
• Ensure exceptional guest experiences and service quality.
• Manage budgets, sales, and stock for front-of-house operations.

Skills

Leadership

Guest Engagement

Team Building

Customer Service

Tools

POS Systems

Reporting Tools

Job description

As Restaurant Manager, you’ll be the driving force behind daily operations, team performance, and guest satisfaction. With a strong presence on the floor and a hands-on leadership style, you’ll ensure a high-energy, smooth-running restaurant that delivers exceptional food and a genuine welcome every time.

You’ll work closely with the kitchen team and senior management to uphold standards, boost morale, and support the growth of the brand.

Key Responsibilities

Guest Experience

• Deliver warm, efficient, and memorable service in line with the brand’s casual-yet-professional tone.
• Be present on the floor during peak hours to engage with guests, resolve issues, and drive energy.
• Ensure tables are turned efficiently while maintaining quality and friendliness.
• Handle feedback and complaints with calmness, care, and speed.

Team Leadership

• Lead, train, and supervise the front-of-house team, including servers, runners, and hosts.
• Foster a strong team spirit focused on accountability, teamwork, and fun.
• Schedule shifts based on peak trading patterns, manage timekeeping and team coverage.
• Encourage upselling and guest engagement through training and incentives.

Operations

• Manage all opening and closing procedures with consistency and attention to detail.
• Oversee cleanliness, sanitation, safety, and maintenance standards throughout the venue.
• Work closely with the Head Chef to coordinate service flow and ensure food delivery standards.
• Ensure compliance with local regulations (e.g., hygiene, labor, and fire safety).

Business Support

• Track daily sales, monitor labor costs, and manage FOH budgets and supply needs.
• Assist in stock management for service items, beverages, uniforms, and disposables.
• Coordinate with suppliers, service providers, and maintenance partners as needed.
• Prepare shift reports, logbooks, and guest feedback summaries.

Requirements

• Minimum 2–3 years of experience in a Restaurant Manager or supervisory role.
• Strong leadership skills with the ability to motivate and unite a diverse team.
• Passion for hospitality and a deep appreciation for comfort food and community-driven dining.
• Confident managing a fast-paced environment with high-volume service.
• Fluent in English.
• Familiarity with POS systems, basic reporting tools, and reservations platforms.