Restaurant Manager

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector seeks a guest service supervisor to enhance guest satisfaction through effective team management and service delivery. The role requires strong leadership and interpersonal skills to ensure consistent service quality and motivate associates for optimal performance.

Qualifications

• Strong communication skills required for guest interaction.
• Ability to supervise and motivate staff effectively.
• Experience in hospitality is a plus.

Responsibilities

• Ensure total guest satisfaction through supervision and service.
• Train staff and maintain service standards.
• Handle and resolve daily operational issues.

Skills

Guest satisfaction

Team management

Problem solving

Communication

Job description

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist. Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation
• This is a highlyvisible guest service position requiring above average communication skills interacting professionally with guests.

Additional Information :

Remote Location

Remote Work :

No

Employment Type :

Fulltime