Restaurant Hostess

ATLANTIS THE PALM HOTEL & ATLANTIS ROYAL; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Relations Associate to enhance the dining experience at their luxury venue. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities will include managing reservations, seating guests, and addressing any inquiries or complaints with professionalism and care. This position offers the chance to work in a dynamic environment where your interpersonal skills will shine and your contributions will directly impact guest satisfaction and loyalty. Join a team that values excellence and provides an unforgettable experience for every visitor.

Qualifications

• Minimum 2 years experience in a similar role in a luxury hotel or restaurant.
• International experience preferred.

Responsibilities

• Greet and seat guests, manage waiting lists and reservations.
• Engage with guests to ensure satisfaction and resolve complaints.
• Build relationships with repeat guests to enhance loyalty.

Skills

Communication Skills

Interpersonal Skills

Customer Service

Job description

1. Greet guests as they enter and put them on a waiting list as necessary
2. Provide guests with menus and answer any initial questions
3. Seat guests at tables or in waiting areas
4. Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
5. Assist guests regarding food and beverage menu items in an informative and helpful way
6. Engage with guests to ensure they are happy with food and service
7. Respond to complaints and help to resolve them
8. Answer phone calls, take reservations and answer any inquiries
9. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Restaurant Manager
10. Build relationships with repeat guests to develop and drive guest loyalty and maximize revenues
11. Thorough knowledge of the resort and all facilities and offerings including but not limited to ongoing promotions and special events

Minimum Requirements:

1. Minimum 2 years experience in a similar role in a luxury hotel or restaurant
2. International experience preferred
3. Excellent communication and interpersonal skills