Restaurant Hostess

ATLANTIS THE PALM HOTEL & ATLANTIS ROYAL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai is seeking a Guest Relations professional to provide excellent service to guests, manage reservations, and build guest loyalty. This role requires a minimum of 2 years of experience in a similar position within a luxury hotel or restaurant, along with strong communication skills. Ideal candidates should be able to engage with guests and resolve complaints effectively.

Qualifications

• Minimum 2-years experience in a similar role in a luxury hotel or restaurant.
• International experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests as they enter and put them on a waiting list as necessary.
• Provide guests with menus and answer any initial questions.
• Build relationships with repeat guests to develop loyalty.

Skills

Excellent communication

Interpersonal skills

Job description

Responsibilities

• Greet guests as they enter and put them on a waiting list as necessary
• Provide guests with menus and answering any initial questions
• Seat guests at tables or in waiting areas
• Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Engage with guests to ensure they are happy with food and service
• Respond to complaints and help to resolve them
• Answer phone calls, take reservations and answer any inquiries
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Restaurant Manager
• Build relationships with repeat guests to develop and drive guest loyalty and maximize revenues
• Thorough knowledge of the resort and all facilities and offerings including but limited to on-going promotions, special events

Qualifications

• Minimum 2-years experience in a similar role in a luxury hotel or restaurant
• International experience preferred
• Excellent communication and interpersonal skills