Restaurant Host, Hostess

InterContinental; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate individual to join their team as a Front of House staff member. In this dynamic role, you will be the welcoming face of the restaurant, ensuring each guest has a memorable dining experience. Your responsibilities will include greeting guests, managing reservations, and training new staff. This position offers a fantastic opportunity to grow in the hospitality sector while enjoying competitive benefits and impressive room discounts. If you thrive in a fast-paced environment and have a genuine love for food and service, this could be the perfect role for you!

Benefits

Competitive Salary

Room Discounts

Training Programs

Qualifications

• Strong customer service skills with a warm and inviting personality.
• Ability to work in a team and adapt to changing requirements.

Responsibilities

• Greet and seat guests, ensuring a welcoming atmosphere.
• Train staff and assist with food and beverage service as needed.
• Maintain cleanliness and organization of the restaurant.

Skills

Teamwork

Customer Service

Calm Under Pressure

Willingness to Learn

Organization Skills

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

A little taste of your day-to-day

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
  • Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.
  • Welcome guests to the Restaurant, by using the Restaurant name.
  • Inquire if they have a reservation and note it in the reservation book if they do.
  • Create a reservation for them with their dining preferences if they do not and note it in the reservation book.
  • Be attentive to guest requests.
• Escort guests to their preferred or reserved table and seat them according to restaurant standards.
• Take telephone bookings and document in the Reservation system according to restaurant standards.
• Train servers and runners as per SOP.
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
• Maintain cleanliness of hostess stations, all menus, and drink menus.
• Assist with food and beverage service as needed.
• Maintain detailed knowledge of the menu, including daily specials.
• Keep current information on all general activities of the hotel.
• Perform related administrative tasks.
• Execute any reasonable tasks as instructed by the Manager.

What we need from you

• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and respond positively to changing requirements.
• Passion for food and curiosity for something new.
• Basic organization skills in restaurant operation.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life, including impressive room discounts and some of the best training in the business.