Restaurant General Manager - Inspire Service & Team Excellence

Pullman Hotels & Resorts; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Couqley in Downtown Dubai is seeking an experienced restaurant leader to oversee daily operations, drive guest satisfaction, and manage a large team across front and back of house. You will shape a high-performance culture and collaborate with senior managers to implement initiatives that enhance service and revenue.

The ideal candidate has 2+ years of restaurant management experience, exceptional attention to detail, and a passion for hospitality.

Qualifications

• Proven leadership of large teams in hospitality settings.
• 2+ years of restaurant management experience.
• Exceptional attention to detail in fast-paced environments.
• Passion for hospitality and creating memorable guest experiences.
• Excellent communication and teamwork; English and French preferred.

Responsibilities

• Oversee daily operations to ensure service standards and operational excellence.
• Place guest and Heartist experience at the center of decisions and lead by example.
• Collaborate with the Assistant Restaurant General Manager and Bar Manager to drive initiatives and revenue.
• Maintain understanding of reservations and guest profiling systems to optimize experiences.
• Foster collaboration between Front of House and Back of House for seamless service delivery.
• Proactively gather guest feedback and implement improvements to elevate dining.
• Plan and deliver regular training, coaching, and daily briefings for the team.
• Inspire and develop the team to achieve business objectives and a positive culture.

Skills

Team leadership

Restaurant management

Attention to detail

Hospitality passion

Team collaboration

English & French

Job description

Couqley in Downtown Dubai is seeking an experienced restaurant leader to oversee daily operations, drive guest satisfaction, and manage a large team across front and back of house. You will shape a high-performance culture and collaborate with senior managers to implement initiatives that enhance service and revenue.

The ideal candidate has 2+ years of restaurant management experience, exceptional attention to detail, and a passion for hospitality.