Restaurant General Manager

Lola Taberna Española; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A Spanish restaurant in Dubai is seeking an experienced Restaurant General Manager to oversee operations, manage staff, and enhance guest experiences. The ideal candidate will have a degree in Business Administration or Hospitality, with at least 3 years in similar roles. Strong communication and management skills are essential for training and motivating teams in a fast-paced environment.

Qualifications

• Minimum 3 years in similar positions in a high-volume, fast-paced environment.
• Fluent in English; Spanish is an asset.

Responsibilities

• Manage the restaurant’s overall operations.
• Develop yearly business plan and budget.
• Ensure compliance with policies and regulations.
• Oversee opening and closing procedures.
• Deliver outstanding guest service.

Skills

Excellent computer skills

Outstanding customer service skills

Excellent management and motivation skills

Problem-solving skills

Education

BA degree in Business Administration or Hospitality Degree

Job description

About the Company

Lola Taberna Española, part of the renowned Sunset Hospitality Group, brings the lively spirit of Spain to the heart of Dubai. Known for its bold flavors, warm atmosphere, and authentic culinary traditions, Lola is a beloved destination for guests seeking a true Spanish dining experience.

About the Role

We are now looking for an experienced Restaurant General Manager to lead our passionate team, oversee daily operations, and continue delivering the exceptional service and vibrant energy that define Lola Taberna.

Responsibilities

• Manage the restaurant’s overall operations, ensuring smooth daily activities and compliance with Sunset Hospitality Group policies and local regulations.
• Develop the yearly business plan and budget while monitoring inventory, controlling costs, and maximizing sales and profitability.
• Oversee opening and closing procedures, ensuring cleanliness, proper lighting, and the maintenance of all equipment and machinery.
• Provide senior management with accurate data and performance reports to support decision-making.
• Maintain safe working conditions, resolve maintenance issues promptly, and ensure sanitation standards in both kitchen and dining areas.
• Oversee the renewal of third-party service contracts such as pest control and deep cleaning.
• Lead the opening of new branches and ensure consistent implementation of company policies and operational flow.
• Plan staffing requirements, recruit and onboard new hires, and manage scheduling to meet business needs.
• Train, coach, and motivate employees to achieve departmental targets and encourage professional development.
• Conduct performance reviews, recommend promotions or salary adjustments, and administer disciplinary actions when necessary.
• Ensure proper grooming and uniform standards for all staff members.
• Foster a positive work environment that supports employee retention and development.
• Deliver outstanding guest service, interact with guests to gather feedback, and handle complaints promptly.
• Implement action plans from guest feedback or mystery diner programs to continually improve service quality.
• Collaborate with the Marketing Department to develop advertising and promotional plans that boost restaurant sales.

Qualifications

• BA degree in Business Administration, or Hospitality Degree from a reputable university.
• Minimum 3 years of experience in similar positions in a high-volume, fast-paced Spanish - Latin American concept.
• Fluent in English language, Spanish is an asset.

Required Skills

• Excellent computer skills, especially in Microsoft Windows applications.
• Excellent interpersonal, communications, presentation, and marketing skills.
• Outstanding customer service skills.
• System oriented.
• Excellent management and motivation skills.
• Highly cooperative team spirit.
• Problem-solving skills.