Resort Quality & Guest Experience Director

Vogo Hotels; Abu Dhabi; On-site; Full time

Job summary

A premier golf resort in Abu Dhabi is seeking a Quality Assurance Director to ensure exceptional service and quality standards across all resort operations. The role includes creating quality procedures, training resort staff, conducting audits, and collaborating with various departments to enhance guest satisfaction. Ideal candidates will possess leadership and analytical skills, ensuring a culture of excellence. Please apply via CV to the provided email for consideration.

Qualifications

• Experience in quality assurance within a hospitality environment.
• Strong understanding of service delivery best practices.
• Ability to develop and implement quality standards.

Responsibilities

• Create and implement quality standards for all resort departments.
• Conduct regular inspections and audits to ensure compliance.
• Develop guest feedback systems to monitor satisfaction.
• Collaborate with departments for a holistic quality approach.
• Prepare reports on quality performance metrics.

Skills

Leadership

Analytical skills

Attention to detail

Communication

Customer service orientation

Job description

A premier golf resort in Abu Dhabi is seeking a Quality Assurance Director to ensure exceptional service and quality standards across all resort operations. The role includes creating quality procedures, training resort staff, conducting audits, and collaborating with various departments to enhance guest satisfaction. Ideal candidates will possess leadership and analytical skills, ensuring a culture of excellence. Please apply via CV to the provided email for consideration.