Resort Manager (Russian Speaker)

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Resort Manager who speaks Russian to uphold exceptional service standards and lead a motivated team. This role is pivotal in ensuring that guest experiences are nothing short of luxurious and memorable. The ideal candidate will possess a Bachelor's degree in hospitality and have extensive experience in a senior operational role within a prestigious hotel or resort. You will act as an ambassador for the resort, showcasing integrity and style while driving sales and guest satisfaction. If you are passionate about hospitality and excel in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 5 years of experience in a senior role at a luxury hotel or resort.
• Strong leadership and customer service skills are essential.

Responsibilities

• Ensure high standards of guest service and team motivation.
• Maximize sales opportunities and maintain service provider efficiency.

Skills

Leadership

Conflict Resolution

Customer Service

Sales Maximization

Team Development

Education

Bachelor's Degree in Hospitality

Job description

Resort Manager (Russian Speaker)

About The Role

As the Resort Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Manager is to ensure a motivated, well-informed and enthusiastic team, and to ensure efficient utilization of all service providers, drive and maximize sales of services at every opportunity and guarantee guest satisfaction, driving sales and repeat business by following all leads, encouraging add on sales, ensuring immaculate set up of the entire front services operations, ensuring both top and bottom-line performance.

You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team. In addition, you will be quality-driven, skilled, and confident in handling conflict resolution, positive with keen senses, decisive, and articulate in communication style. Highly organized and used to working in a high-volume operation, you must be very hands-on, highly visible, and approachable and walk the walk when it comes to integrity and leadership.

About You

Ideally, we would love you to have a bachelor’s degree in hospitality or other relevant discipline and 5 years of experience as a senior operator of an international and well-known luxury hotel or resort. You will have the ability to live and breathe our culture of being intuitive, engaging, and refined. This is how you can make a difference in the experience of our associates, our guests, and our community. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible.