Resort Host (Residences)

BANYAN TREE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking a Resort Host (Residences) dedicated to creating exceptional guest journeys. Candidate must have a minimum of 2 years experience in ultra-luxury settings and possess outstanding guest service and communication skills. The role includes welcoming guests, maintaining high service standards, and ensuring guest satisfaction throughout their stay. Competitive training and development programs are part of the employment experience.

Benefits

Training and development programs

Qualifications

• Minimum 2 years experience in ultra-luxury hospitality.
• Proficient in English (verbal & written), Russian is a plus.
• Ability to remain calm in a changing environment.

Responsibilities

• Apply standard operating procedures in your department.
• Provide warm welcomes and fond farewells to guests.
• Monitor guest service for maximum satisfaction.
• Greet all guests courteously and help them with inquiries.

Skills

Outstanding Guest services skills

Professional presentation

Sophisticated communication skills

Ability to handle multiple tasks

Flexibility in working hours

Education

Hospitality diploma

Tools

Windows

MS Office Suite

Opera PMS systems

Job description

Job Description

Summary

Reliable and engaging. As a Resort Host (Residences), you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Responsibilities

• Constantly apply standard operating procedures in your department.
• Demonstrate Banyan Tree’s brand service plus standards in all interactions.
• Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards.
• Remain observant and respond to each Guest who approaches the Reception Desk.
• Is an ambassador of Banyan Tree by providing an excellent first impression.
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
• Greet all Guests courteously, using the Guest’s name whenever possible.
• Follow Hotel’s telephone etiquette standards.
• Follow Occupational Health & Safety regulations.
• Ensure adherence to Banyan Tree’s Code of Ethics.
• Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets.
• He / she will look after the profiles’ update of all our guest and ensure proper standard is followed.
• Do courtesy calls to our guest in house and maintain a record.
• Do the credit limit check on daily basis for all guest in house.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Qualifications

Experience / Certificates / Education

2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.

Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.

Proficient in English language (verbal & written), Russian language proficiency is an asset.

Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.

Must be flexible in terms of working hours.

A hospitality diploma is an asset.

Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.

Must have the ability to handle cash effectively and accurately.

Additional Information

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.