Resort Host

Banyan Group; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

Join Banyan Group as a Resort Host, embodying our brand's holistic hospitality philosophy. You will provide thoughtful service from arrival to departure, ensuring a seamless guest journey through mindfulness and genuine care, while fostering memorable experiences at our luxury resort.

Qualifications

• Minimum 2 years experience in ultra-luxury hospitality.
• Proficient in English; Russian is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure a calm and connected guest journey.
• Act as a brand ambassador and nurture lasting memories.
• Conduct wellness calls to enhance guest comfort.

Skills

Guest services

Communication

Calm demeanor

Education

Hospitality diploma

Tools

Windows

MS Office Suite

Opera PMS

Job description

Summary

Job Description

As a Resort Host at Banyan Tree, you are the embodiment of our brand s holistic philosophy offering serenity, warmth, and thoughtful hospitality from the moment our guests arrive until their peaceful departure. You create a seamless and intuitive guest journey, grounded in mindfulness, well-being, and the genuine care that defines luxury hospitality.

Key Responsibilities

• Embody Banyan Tree s wellness-inspired service culture in every interaction, ensuring a sense of calm and connection throughout the guest journey.
• Offer a gracious welcome and heartfelt farewell, using the guest s name with warmth and authenticity.
• Maintain a poised and attentive presence at the Reception Desk, intuitively anticipating guest needs.
• Serve as a brand ambassador, delivering an elegant first impression and nurturing lasting memories.
• Foster a serene and harmonious front-of-house environment through attentive listening and personalized service.
• Conduct wellness-driven courtesy calls, ensuring each guest s comfort and peace of mind throughout their stay.
• Maintain accurate and thoughtfully curated guest profiles, respecting preferences and wellness goals.
• Encourage enrollment in Accor Live Limitless (ALL), gently guiding guests toward enriched experiences and exclusive benefits.
• Remain informed about the resort s wellness offerings, dining, local experiences, and cultural events, serving as a knowledgeable guide.
• Uphold our commitment to safety, integrity, and well-being through adherence to Banyan Tree s Code of Ethics and health protocols.
• Ensure seamless credit checks and administrative tasks with discretion and precision.
• Support and inspire the guest services team to deliver calm, meaningful moments of hospitality.
  
  

Summary

Job Description

As a Resort Host at Banyan Tree, you are the embodiment of our brand s holistic philosophy offering serenity, warmth, and thoughtful hospitality from the moment our guests arrive until their peaceful departure. You create a seamless and intuitive guest journey, grounded in mindfulness, well-being, and the genuine care that defines luxury hospitality.

Key Responsibilities

• Embody Banyan Tree s wellness-inspired service culture in every interaction, ensuring a sense of calm and connection throughout the guest journey.
• Offer a gracious welcome and heartfelt farewell, using the guest s name with warmth and authenticity.
• Maintain a poised and attentive presence at the Reception Desk, intuitively anticipating guest needs.
• Serve as a brand ambassador, delivering an elegant first impression and nurturing lasting memories.
• Foster a serene and harmonious front-of-house environment through attentive listening and personalized service.
• Conduct wellness-driven courtesy calls, ensuring each guest s comfort and peace of mind throughout their stay.
• Maintain accurate and thoughtfully curated guest profiles, respecting preferences and wellness goals.
• Encourage enrollment in Accor Live Limitless (ALL), gently guiding guests toward enriched experiences and exclusive benefits.
• Remain informed about the resort s wellness offerings, dining, local experiences, and cultural events, serving as a knowledgeable guide.
• Uphold our commitment to safety, integrity, and well-being through adherence to Banyan Tree s Code of Ethics and health protocols.
• Ensure seamless credit checks and administrative tasks with discretion and precision.
• Support and inspire the guest services team to deliver calm, meaningful moments of hospitality.
  
  

Qualifications

Experience/Certificates/Education

• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.
  

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